Help Desk Software

Help Desk Software is a type of software that enables organizations to efficiently manage customer service and technical support requests. It provides a centralized system for tracking, managing, and resolving customer inquiries and issues, allowing businesses to provide better customer service and improve customer satisfaction. Help Desk Software typically includes features such as ticketing, knowledge base, self-service portals, and reporting tools.

Help Desk Software 2023 - Best Application Comparison.

Key features Help Desk Software
  • User Interface: Easy-to-use
  • Ticket Management: Comprehensive system, automated routing
  • Reporting: Create custom reports
  • Integrations: Ability to integrate with other tools
  • Knowledge Base: Comprehensive
  • Customer Support: High-level
  • Customer Satisfaction: Ability to track
365Ticketing

365Ticketing

365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software....

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90degree Team Task

90degree Team Task

Our score: 7.6

90degree Team Task is implemented to provide a comprehensive web based platform to manage different projects, track tasks, users, and offer a collaboration framework for employees....

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Acquire

Acquire

User satisfaction: 99%

Our score: 8.4

Acquire is a customer communication platform. It automates sales and support questions for instant responses. Co-browsing, video/voice calls, and customer profiles are all tools provided for easy sales support....

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Agiloft Service Desk Suite

Agiloft Service Desk Suite

User satisfaction: 91%

Our score: 9

Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft's Flexible ITIL Service Desk solution....

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Apptivo

Apptivo

Price from: $10

Our score: 8.6

Apptivo is a affordable SaaS business management software for SMB. Our ERP apps include project management, CRM, invoicing, supply chain management, and more!...

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AzureDesk

AzureDesk

Our score: 9.2

Azuredesk is a clod based customer service software that is user friendly with all the essential features at minimum rate of 9$ per user....

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BlueCamroo

BlueCamroo

User satisfaction: 100%

Our score: 5

The BlueCamroo Management Platform is a SaaS-based solution that fully integrates and automates Lead Management, Customer Relationship Management (CRM), Social CRM, Project Management (PM), Time Tracking, Billing, Expenses Management, Customer Support Ticketing, Email Marketing, and more....

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Casengo

Casengo

Our score: 9

Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!...

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Chat2Desk

Chat2Desk

Chat center for customer support and sales via messengers. It suits for tech support, marketing and sales. Chat2Desk has more than 1300 customers around the world and over 300 partners. The service offers marketing tools: ✔️CRM integration ✔️Sales funnels ✔️Chat bots, scripts and autoreplies ✔️Web...

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Chatwoot

Chatwoot

Our score: 7

Chatwoot is a customer support tool for instant messaging channels that can help businesses to provide exceptional customer support through an omnichannel inbox. The codebase for the product is completely open-source and is available under MIT license....

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CloudCC

CloudCC

Our score: 5

CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and industry CRM solutions and more, CloudCC provide SaaS and PaaS, you can find out a CRM solution we can d...

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Communication

Communication

Our score: 9.2

Communication by Little SaaS aims to bridge the gap between the customers and the company. Communication's LiveChat, Knowledgebase and support for multi-management Shared Inbox with workflow automation will help companies to resolve customer queries in collaboration with the team member....

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Customer Service Software - Kapdesk

Customer Service Software - Kapdesk

User satisfaction: 100%

Our score: 8

Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Support, email Ticketing System....

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CustomerFirst

CustomerFirst

CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software....

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Deepser

Deepser

Our score: 5

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. ...

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Desk360

Desk360

Price from: $19

Our score: 9

A cloud-based omnichannel customer support platform with 360-degree customer view and an inbox for your mobile apps or websites. Integrated into more than 10 different channels, Desk360 helps you to manage all customer requests on one page and offers detailed reports on both products and users. In a...

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Deskero

Deskero

Our score: 8.6

Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs....

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Deskpro

Deskpro

Our score: 8.6

Deskpro is the helpdesk platform for 21st century organizations. Beautifully designed. Simple to use. Flexible. Multi-channel. Powerful. Affordable....

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DiamanteDesk

DiamanteDesk

Our score: 8

DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and exte...

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Dixa

Dixa

Price from: $99

Our score: 8.4

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform....

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EngageBay All-in-One Suite

EngageBay All-in-One Suite

User satisfaction: 100%

Price from: $8.99

Our score: 9.2

Simple All-in-One Marketing Software. With awesome software tools backed by a dedicated support team to make every part of your marketing more effective....

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EvantoDesk

EvantoDesk

User satisfaction: 100%

Our score: 5

EvantoDesk solves the problems of using email software to respond to customers' Facebook posts, Tweets and emails....

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Faveo Help Desk

Faveo Help Desk

Our score: 9.2

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining ...

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FocalScope

FocalScope

Our score: 7

FocalScope allows your team to collaborate, share responsibility, and keep track of email tickets with group and personal inboxes....

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Folder HelpDesk

Folder HelpDesk

User satisfaction: 92%

With Folder HelpDesk a workgroup can collaborate on tickets inside Outlook. The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open. The ticket form HTML part has various ...

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Freshdesk

Freshdesk

User satisfaction: 97%

Price from: $15

Our score: 8.8

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide ...

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Front

Front

User satisfaction: 93%

Price from: $49

Our score: 9.2

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email....

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Giva eHelpDesk

Giva eHelpDesk

Our score: 8

eHelpDesk is a HMS that comes designed with features along with the hospital management features.The feature list includes customer service, help desk, dashboard, IT service, ITSM, remote support and issue tracking features....

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Glia

Glia

Our score: 9.2

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing....

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Gmelius

Gmelius

Price from: $9

Our score: 8.8

Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application....

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HappyFox Assist AI

HappyFox Assist AI

HappyFox Assist AI is an AI-powered self-service and Conversational Ticketing solution for Slack and Microsoft Teams. By encouraging a self-service culture in your organization with Assist AI, you can reduce ticket volume, increase agent productivity, and improve employee engagement. Assist AI lear...

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FAQ Help Desk Software

Q. What is Help Desk Software?

A. Help Desk Software is a customer service platform that helps businesses manage customer inquiries and requests. It provides a centralized system for tracking and resolving customer issues, as well as automating certain processes to improve customer service efficiency.

Q. How does Help Desk Software help businesses?

A. Help Desk Software helps businesses streamline customer service operations by providing a centralized system for tracking customer inquiries and requests. It automates certain processes, such as ticket creation, routing, and resolution, to help improve customer service efficiency. It also provides a platform for customer service agents to collaborate on customer issues and ensure timely resolution.