Folder HelpDesk Review
Folder HelpDesk
Help Desk Software
What is Folder HelpDesk?
With Folder HelpDesk a workgroup can collaborate on tickets inside Outlook. The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open. The ticket form HTML part has various dropdown fields to categorize the ticket, and it can be customized. The ticket also has a free text field for a description of the incident and its solution.
Overview of Folder HelpDesk
Seller :
Biz Solutions 365
Language supported :
Danish
German
English
French
Hungarian
Dutch
Norwegian
Portuguese
Spanish
Swedish
User satisfaction :
92
Integrations :
Microsoft Outlook
Microsoft Exchange
Devices Supported :
Windows
Web-based
Deployment :
Cloud Hosted
On Premise
Customer Types :
Small Business
Large Enterprises
Medium Business
Freelancers
Pricing Model :
Monthly payment
Annual Subscription
Quote-based
One-time payment
Support :
Email
Phone
Live Support
Training
Tickets
Overview of Folder HelpDesk Features
- KB Article Sharing
- Statistics
- Ticket Form Fields
- Automatic Data Transfer
- Microsoft-Based Application
- FAQ Answers
- Ticket Management in Outlook
- Ticket Views
- Mailbox Monitoring
- Email-to-Ticket Conversion
- Ticket-to-KB Conversion
- In-Ticket Calling
- Excel Reports
- Automatic Ticket Creation
- Email Notifications
- Automatic Emails
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