Folder HelpDesk Review



What is Folder HelpDesk?

With Folder HelpDesk a workgroup can collaborate on tickets inside Outlook. The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open. The ticket form HTML part has various dropdown fields to categorize the ticket, and it can be customized. The ticket also has a free text field for a description of the incident and its solution.

Overview of Folder HelpDesk

Seller :
Biz Solutions 365
Language supported :
Danish German English French Hungarian Dutch Norwegian Portuguese Spanish Swedish
User satisfaction :
92
Integrations :
Microsoft Outlook Microsoft Exchange
Devices Supported :
Windows Web-based
Deployment :
Cloud Hosted On Premise
Customer Types :
Small Business Large Enterprises Medium Business Freelancers
Pricing Model :
Monthly payment Annual Subscription Quote-based One-time payment
Support :
Email Phone Live Support Training Tickets

Overview of Folder HelpDesk Features

  • Mailbox Monitoring
  • Automatic Data Transfer
  • Ticket Views
  • Email Notifications
  • Microsoft-Based Application
  • Ticket Form Fields
  • KB Article Sharing
  • Excel Reports
  • Automatic Emails
  • Email-to-Ticket Conversion
  • Automatic Ticket Creation
  • FAQ Answers
  • Ticket Management in Outlook
  • Ticket-to-KB Conversion
  • Statistics
  • In-Ticket Calling

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