Help Desk Software

Help Desk Software is a type of software that enables organizations to efficiently manage customer service and technical support requests. It provides a centralized system for tracking, managing, and resolving customer inquiries and issues, allowing businesses to provide better customer service and improve customer satisfaction. Help Desk Software typically includes features such as ticketing, knowledge base, self-service portals, and reporting tools.

Help Desk Software 2023 - Best Application Comparison.

Key features Help Desk Software
  • User Interface: Easy-to-use
  • Ticket Management: Comprehensive system, automated routing
  • Reporting: Create custom reports
  • Integrations: Ability to integrate with other tools
  • Knowledge Base: Comprehensive
  • Customer Support: High-level
  • Customer Satisfaction: Ability to track
Infoset

Infoset

Our score: 9.6

Omnichannel customer service platform that allows businesses to manage & automate all support & sales channels in a single, unified dashboard....

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Hiver

Hiver

User satisfaction: 92%

Price from: $12

Our score: 9.4

Hiver turns Gmail into a simple, powerful collaboration and customer support tool....

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Zammad

Zammad

User satisfaction: 100%

Price from: $7

Our score: 9.4

Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting....

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HelpCrunch

HelpCrunch

User satisfaction: 100%

Our score: 9.4

HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all cus...

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Vision Helpdesk

Vision Helpdesk

User satisfaction: 99%

Our score: 9.3

The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof....

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AzureDesk

AzureDesk

Our score: 9.2

Azuredesk is a clod based customer service software that is user friendly with all the essential features at minimum rate of 9$ per user....

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LiveAgent

LiveAgent

User satisfaction: 100%

Our score: 9.2

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide....

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IRIS CRM

IRIS CRM

Our score: 9.2

Integrated Reporting is Simple (IRIS CRM) is a premier sales automation software company servicing clients in the payments industry....

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Communication

Communication

Our score: 9.2

Communication by Little SaaS aims to bridge the gap between the customers and the company. Communication's LiveChat, Knowledgebase and support for multi-management Shared Inbox with workflow automation will help companies to resolve customer queries in collaboration with the team member....

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Glia

Glia

Our score: 9.2

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing....

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Front

Front

User satisfaction: 93%

Price from: $49

Our score: 9.2

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email....

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EngageBay All-in-One Suite

EngageBay All-in-One Suite

User satisfaction: 100%

Price from: $8.99

Our score: 9.2

Simple All-in-One Marketing Software. With awesome software tools backed by a dedicated support team to make every part of your marketing more effective....

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Faveo Help Desk

Faveo Help Desk

Our score: 9.2

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining ...

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UseResponse

UseResponse

User satisfaction: 100%

Our score: 9.1

Platform to gather ideas and support your customers that includes ticketing, knowledge base, live chat. Easy to use customer service solution....

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Agiloft Service Desk Suite

Agiloft Service Desk Suite

User satisfaction: 91%

Our score: 9

Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft's Flexible ITIL Service Desk solution....

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LiveChat

LiveChat

User satisfaction: 96%

Price from: $16

Our score: 9

Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system....

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Casengo

Casengo

Our score: 9

Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!...

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WonderDesk

WonderDesk

Our score: 9

The ultimate web based help desk software is here from WonderDesk. The WonderDesk help desk solution was designed to help your company offer the ultimate customer satisfaction....

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HappyFox Help Desk

HappyFox Help Desk

User satisfaction: 94%

Our score: 9

Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)...

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Desk360

Desk360

Price from: $19

Our score: 9

A cloud-based omnichannel customer support platform with 360-degree customer view and an inbox for your mobile apps or websites. Integrated into more than 10 different channels, Desk360 helps you to manage all customer requests on one page and offers detailed reports on both products and users. In a...

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Sugar Serve

Sugar Serve

Price from: $80

Our score: 9

Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transfor...

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SymVolli

SymVolli

Our score: 9

SymVolli: the simple, low-cost organisational management system that will radically improve your business efficiency and profitability....

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Pulsedesk

Pulsedesk

User satisfaction: 94%

Price from: $10

Our score: 8.9

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’...

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Salesforce Service Cloud

Salesforce Service Cloud

User satisfaction: 97%

Price from: $25

Our score: 8.9

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform....

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Gmelius

Gmelius

Price from: $9

Our score: 8.8

Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application....

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HubSpot Service Hub

HubSpot Service Hub

User satisfaction: 98%

Price from: $50

Our score: 8.8

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub ...

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FAQ Help Desk Software

Q. What is Help Desk Software?

A. Help Desk Software is a customer service platform that helps businesses manage customer inquiries and requests. It provides a centralized system for tracking and resolving customer issues, as well as automating certain processes to improve customer service efficiency.

Q. How does Help Desk Software help businesses?

A. Help Desk Software helps businesses streamline customer service operations by providing a centralized system for tracking customer inquiries and requests. It automates certain processes, such as ticket creation, routing, and resolution, to help improve customer service efficiency. It also provides a platform for customer service agents to collaborate on customer issues and ensure timely resolution.