HelpCrunch Review

What is HelpCrunch?

HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.

Overview of HelpCrunch

Seller :
HQ Location :
Palo Alto, CA
Year founded :
Language supported :
English Russian
User satisfaction :
Devices Supported :
Windows Android iPhone/iPad Mac Web-based
Deployment :
Cloud Hosted Open API
Customer Types :
Small Business Large Enterprises Medium Business
Pricing Model :
Monthly payment Annual Subscription Quote-based Free
Support :
Email Live Support Tickets

Overview of HelpCrunch Features

  • Customer Conversion
  • Customer Engagement
  • Customer Onboarding Campaign
  • Dashboard
  • Promo Campaigns
  • Analytics and Reporting
  • Triggered Auto Messages
  • Default and Custom Filters
  • Email Automation
  • Live Chat
  • Ticketing
  • Personalized Email Marketing Campaigns
  • Workload Distribution
  • Selective Feedback Collection
  • Mailbox Forwarding
  • Free Chat and Email Support
  • Proactive Engagement
  • Offline Mode
  • Personal, Contact, Behavioral Data
  • Multi-Channel Customer Communication
  • Unlimited Conversations, Contacts, and Leads
  • Visitor Profiles
  • Customer Satisfaction Levels
  • Visitor Targeting
  • Real-Time Messaging
  • Help Desk
  • Product Upsell and Cross-Sell
  • Chat Ratings
  • Customer Data and Actions Tracking
  • Precise Targeting
  • Time-Limited Offers


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