HelpCrunch Review
HelpCrunch
Live Chat Software
Our score 9.4
What is HelpCrunch?
HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all customer interactions in one thread including in-app messages, emails and auto messages.
Overview of HelpCrunch
Seller :
HelpCrunch
HQ Location :
Palo Alto, CA
Year founded :
2016
Language supported :
English
Russian
User satisfaction :
100
Integrations :
Slack
Zapier
Salesforce
Zendesk
Shopify
Facebook
Google Analytics
3dcart
Open Cart
Magento
PrestaShop
Zoho
Twitter
Skype
Drupal
Wordpress
Wix
Squarespace
Joomla
Tumblr
Google Tag Manager
Telegram
WhatsApp
Devices Supported :
Windows
Android
iPhone/iPad
Mac
Web-based
Deployment :
Cloud Hosted
Open API
Customer Types :
Small Business
Large Enterprises
Medium Business
Pricing Model :
Monthly payment
Annual Subscription
Quote-based
Free
Support :
Email
Live Support
Tickets
Overview of HelpCrunch Features
- Customer Conversion
- Customer Engagement
- Customer Onboarding Campaign
- Dashboard
- Promo Campaigns
- Analytics and Reporting
- Triggered Auto Messages
- Default and Custom Filters
- Email Automation
- Live Chat
- Ticketing
- Personalized Email Marketing Campaigns
- Workload Distribution
- Selective Feedback Collection
- Mailbox Forwarding
- Free Chat and Email Support
- Proactive Engagement
- Offline Mode
- Personal, Contact, Behavioral Data
- Multi-Channel Customer Communication
- Unlimited Conversations, Contacts, and Leads
- Visitor Profiles
- Customer Satisfaction Levels
- Visitor Targeting
- Real-Time Messaging
- Help Desk
- Product Upsell and Cross-Sell
- Chat Ratings
- Customer Data and Actions Tracking
- Precise Targeting
- Time-Limited Offers
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