BigContacts Review
Our score 9
What is BigContacts?
Review of BigContacts - Comprehensive CRM and Email Marketing Software
As an avid user and enthusiastic tester, I am excited to share my experience with BigContacts, a powerful software that is designed to enhance your customer relationship management (CRM) while also providing robust email marketing capabilities.
**Client Testimonials:**
- "BigContacts has completely transformed the way we manage our customer relationships. It is a game-changer!" - John
- "The email marketing features of BigContacts are unparalleled. It saves us hours of manual work with its automation capabilities." - Sarah
- "Tracking customer interactions and managing our sales pipeline has never been easier. BigContacts is a must-have for any business." - Mike
**Simplified User Interface and Easy Navigation**
One of the standout features of BigContacts is its intuitive and user-friendly interface. From the moment you log in, you are greeted with a clean and organized dashboard that allows for seamless navigation.
The menu options are neatly categorized, making it effortless to access the CRM, email marketing, contacts, and other useful features. I found it extremely efficient to jump between modules without any confusion or need for extensive training.
**Powerful CRM Capabilities**
BigContacts provides a comprehensive CRM solution that covers all aspects of managing customer relationships. Whether you need to track leads, manage deals and opportunities, or nurture existing customer relationships, this software has got you covered.
The ability to customize fields and stages within the CRM module ensures that the software adapts to your unique business processes. With the powerful search and filtering options, finding specific contacts or deals becomes a breeze.
Furthermore, the platform allows for easy collaboration within your team, enabling seamless sharing of customer notes, tasks, and activities. This ensures that everyone stays on the same page, resulting in a more cohesive and efficient sales process.
**Email Marketing Made Easy**
BigContacts offers a robust email marketing module that simplifies the process of creating and sending engaging email campaigns. With its drag-and-drop editor, I was able to effortlessly design visually appealing emails without any prior design experience.
The feature that truly sets BigContacts apart is its advanced automation capabilities. I was able to set up automated email workflows based on specific triggers, saving me hours of manual work. The software also provides detailed analytics and reports, allowing me to track the success of my email campaigns with ease.
**Key Features of BigContacts:**
- Intuitive and user-friendly interface
- Comprehensive CRM capabilities
- Customizable fields and stages
- Efficient search and filtering options
- Seamless collaboration within teams
- Drag-and-drop email editor
- Advanced email automation
- Detailed email campaign analytics and reporting
FAQs (Frequently Asked Questions)
Q: Can I import my existing contacts into BigContacts?
A: Yes, BigContacts allows you to import contacts from various sources such as Excel, CSV files, and other CRM software.
Q: Is BigContacts suitable for small businesses?
A: Absolutely! BigContacts caters to businesses of all sizes, providing scalable solutions that can grow with your business.
Q: Can I integrate BigContacts with other applications I use?
A: Yes, BigContacts offers seamless integrations with popular applications such as Gmail, Outlook, and QuickBooks, among others.
In conclusion, BigContacts offers powerful CRM and email marketing capabilities in a user-friendly package. With its intuitive interface, robust features, and positive testimonials from satisfied clients, this software is a wise investment for any business looking to streamline their customer relationships and enhance their email marketing efforts. I highly recommend giving BigContacts a try!
Overview of BigContacts
Overview of BigContacts Features
- Secure (SSL) Connection
- Sales Tracking Module
- Easy Customization
- Contact Dashboard
- Unlimited Storage
- Capture & Store all Email
- Unlimited Data storage
- Task Module
- Email Marketing
- Outstanding Support
- Mobile Access
- Custom Reports
- Email & Letter Templates
- Webforms
- Team Calendar
Gallery
Videos
Pricing Plans Update date : 2023-12-20
Free
1 BIGContacts Free Plan
$9.99
1 BIGContacts Business Plan
Comments
"CRM with great automation capabilities"
What do you like best about BIGContacts?
Automated workflows with recurring task with highly beneficial. We can define triggers for automated actions. It is also possible to set reminders for specific task and deliver them to the people involved.
What do you dislike about BIGContacts?
We can not perform a search for stored templates to locate the right template and have to scroll through the list.
What problems is BIGContacts solving and how is that benefiting you?
A lot of time for our team has been freed up since we switched to BIGContacts. Instead of performing repetitive admin tasks manually, we let the system take care of them for us. All the contact records are automatically updated, and changes are logged instantly. This not only saves time for us but also enhances business efficiency.
"BIGContacts offers the best pipeline management functionality"
What do you like best about BIGContacts?
BIGContacts helps us manage our sales opportunities using a visual pipeline. We can add custom stages to this pipeline and move the opportunities with a simple drag-and-drop interface. Sales reps can use this tool to set up alerts to engage with prospects and customers at the most appropriate time. The CRM application also helps us track sales performance with insightful reporting and analytics.
What do you dislike about BIGContacts?
While it is possible to score and segment leads manually, there is no in-built feature for doing the same.
What problems is BIGContacts solving and how is that benefiting you?
BIGContacts has helped our sales representatives be more efficient by providing them with a consolidated view of all customer data in one place. They can access this information remotely on any mobile device. This makes it easier to log sales activities directly from the field and keep contact records well-updated.
"It's the most customizable CRM I've seen"
What do you like best about BIGContacts?
It is easy to customize the data fields, making contact management more efficient. Additionally, you can customize the sales pipeline by adding or removing stages. One of the best features of BIGContacts is remote access to data.
What do you dislike about BIGContacts?
It would help if the custom fields feature is added to the Webforms as well.
What problems is BIGContacts solving and how is that benefiting you?
We have transformed the way we track leads with BIGContacts. Since we have the necessary information at our disposal, our customer interactions have become much more personalized. Also, we use BIGContacts to schedule calls or appointments, saving time for our sales representatives.
"Great for internal team collaboration"
What do you like best about BIGContacts?
BIGContacts’ internal collaboration features are amazing. Teams from different departments can access contact records, previous communication, and the smallest of details about leads on a single platform. They can also share files with each other and stay on the same page with instant alerts and notifications.
What do you dislike about BIGContacts?
We would love to see an improved version of the tool’s mobile app.
What problems is BIGContacts solving and how is that benefiting you?
BIGContacts has significantly streamlined the sales process. Our teams do not have to switch screens or contexts while dealing with prospects. They can collaborate with each other and deliver consistent experiences to prospects at all levels of the sales cycle.
"Simple & Affordable"
What do you like best about BIGContacts?
BIGContacts is one of the simplest tools we have used so far. No prior coding experience or technical skills required.
What do you dislike about BIGContacts?
If I be honest, there is nothing that the software lacks in, except some features like lead scoring that can be added for a better user experience.
What problems is BIGContacts solving and how is that benefiting you?
We are happy to have deployed this tool for our sales and marketing teams. Since its implementation, we have witnessed a significant improvement in our sales process and outreach efforts. Conversions have increased and customer relationships are getting stronger.
"Contact management is a breeze"
What do you like best about BIGContacts?
BigContacts is a simple tool that has streamlined contact management for our sales team. For a long time, our sales staff have been struggling with managing data in spreadsheets, Google Drive, and emails. With this tool, we have been able to steer our way out of the chaos and bring more clarity to our sales process.
What do you dislike about BIGContacts?
We have just started using the tool, so it’s too early to identify the negatives.
What problems is BIGContacts solving and how is that benefiting you?
With BigContacts, we are trying to give our sales process a makeover. Our sales team is now able to manage opportunities and keep a firm track of how fast they are going down the sales funnel. This has been a great help for our sales staff in closing high-value deals and contributing to our company’s revenue.
"Sales pipeline management is a breeze"
What do you like best about BIGContacts?
BigContacts offers a visual sales pipeline that gives a quick peek into all contacts and their respective stages in the sales cycle, along with other important information. The best part is we can also drag and drop deals to build a custom pipeline that is in sync with the sales cycle.
What do you dislike about BIGContacts?
The tool can have more direct integrations with email marketing and social media platforms.
What problems is BIGContacts solving and how is that benefiting you?
BigContacts has been instrumental in bringing our sales process on track. Unlike before when agents worked in their separate space and no one had the tiniest idea on the overall progress, things have now changed for the better. With the tool’s centralized pipeline, it’s easy to keep a close watch on deals and their progress, as well as the team’s performance.
"The sales figure is growing beyond our expectations"
What do you like best about BIGContacts?
BigContacts is one of the best tools we have used that has helped us grow our sales figure to a great extent. We particularly loved the centralized system of managing opportunities, tracking pipeline, and all customer communications. In addition to this, the tool’s automation are a huge help in ensuring timely follow-ups.
What do you dislike about BIGContacts?
It would be great if BigContacts comes up with a system to deduplicate records.
What problems is BIGContacts solving and how is that benefiting you?
BigContacts is helping us grow our sales. Being a startup, improving sales is a constant concern. We started with nothing and today we can proudly say that our sales figure is on a rising spree, and a major part of the credit goes to BigContacts, for helping our sales staff close high-value deals faster.
"Easy to implement & maintain"
What do you like best about BIGContacts?
BIGContacts was easy to set up. The onboarding assistance offered by the support team helped us significantly. Maintenance of the CRM tool is uncomplicated and quick as well. We can easily pull the necessary information from the CRM system using the reporting module, which helps us make better business decisions.
What do you dislike about BIGContacts?
Searching for specific contact records can be made more intuitive and easier. Currently, you must enter the exact search query to get the results.
What problems is BIGContacts solving and how is that benefiting you?
Unlike other CRM tools we have previously used, BIGContacts is pretty straightforward and intuitive. The pricing is quite affordable too. Integrations such as Mailchimp and Quickbooks work quite well.
"Great for task management"
What do you like best about BIGContacts?
Bulk actions for tasks on the calendar and list view is one of the best features of this CRM. We don’t have to make changes to every task manually, which saves a lot of time. Additionally, custom reminders help us connect with our clients at the right time.
What do you dislike about BIGContacts?
Some speed lag issues occur at times, but there have been significant improvements recently.
Recommendations to others considering BIGContacts:
bigcontact is very amazing software their customer support are very impressive
What problems is BIGContacts solving and how is that benefiting you?
Our team has been able to stay on top of all tasks and client communications with BIGContacts. It is easy to schedule and log meetings with this CRM. The team and individual calendar views make task tracking easier. Furthermore, BIGContacts has an excellent reporting module, which provides better visibility into our business processes and team performance.
"Highly customizable & secure CRM"
What do you like best about BIGContacts?
We can easily add custom data fields, take notes, add files, and include tags that enrich contact profiles. It is also easy to limit user access with custom roles and permissions. Since the tool is GDPR compliant, we do not have to worry about data security and confidentiality.
What do you dislike about BIGContacts?
The mobile version of the CRM could have a better interface.
What problems is BIGContacts solving and how is that benefiting you?
The tool’s customizability has come in handy to adapt it according to our needs. We use it to track the social media activity of our clients and engage with them more effectively.
"CRM with effective customer support"
What do you like best about BIGContacts?
The support team is responsive and efficient. They promptly address queries and provide satisfactory responses. BIGContacts helps us personalize emails for prospects based on where they stand in the buyer’s journey. The competitive pricing of the tool is an added benefit.
What do you dislike about BIGContacts?
Some integrations are not fully functional and only offer a limited range of features.
What problems is BIGContacts solving and how is that benefiting you?
BIGContacts offers an exceptional quality of customer service. All our queries so far have been answered within a 24-hour time frame. The CRM tool has helped us ensure that no opportunity is missed out on. It effectively organizes all quality leads and helps store data in custom fields. All in all, it has been a valuable addition to our business and has helped our sales team significantly.
"CRM with reliable customer support"
What do you like best about BIGContacts?
The customer support team is quite prompt in answering queries. It was easy to set up BIGContacts with its extensive knowledge base and helpdesk support. I find the tool’s pricing to be quite affordable too.
What do you dislike about BIGContacts?
Some integrations have limited functionality. I would like to see more direct integrations in the future.
What problems is BIGContacts solving and how is that benefiting you?
BIGContacts helps me keep track of all pending tasks with ease. I can prioritize tasks and set reminders using this CRM system. Additionally, it makes it easy for me to collaborate with other team members.
"Effective CRM For Keeping Contacts Organized"
What do you like best about BIGContacts?
BIGContacts has proven to be a powerful contact management solution for our business. With a detailed view of contact history, pending tasks, notes, files, etc., in one place, we can connect with our customers more effectively. The bulk actions save a lot of our time.
What do you dislike about BIGContacts?
The search feature could be more advanced since looking up specific contacts gets challenging at times.
What problems is BIGContacts solving and how is that benefiting you?
The tool has helped our company retain more customers. The remote access to data makes it easy for everyone in our team to stay connected and updated.
"Great reporting capabilities"
What do you like best about BIGContacts?
The reporting module with pre-built templates and custom filters helps us keep track of all our business activities. We also like that it’s easy to save these reports, so we do not have to go through the creation process every time to access the reports.
What do you dislike about BIGContacts?
The mobile version of the app is currently not as functional as the desktop version.
What problems is BIGContacts solving and how is that benefiting you?
We have been able to achieve better efficiency and productivity with BIGContacts. All our leads get captured from web forms and stored in the CRM system, which helps us stay organized. Our executives use the pipeline to track the movement of these leads toward conversion. Overall, our sales numbers have seen a spike since we adopted BIGContacts.
"Great for capturing and nurturing quality leads"
What do you like best about BIGContacts?
The webforms for lead capturing work well. The email and letter templates provided by BIGContacts save a huge chunk of our time. Email and skype integrations help connect with customers at the right time. Overall performance of the tool is satisfactory.
What do you dislike about BIGContacts?
Some API integrations only offer limited functionality. I hope they continue to integrate more business tools with time.
What problems is BIGContacts solving and how is that benefiting you?
It has also made managing and contacting leads much more efficient.
"GREAT CRM"
What do you like best about BIGContacts?
Offers so many features for a small cost
What do you dislike about BIGContacts?
It would be nice to scroll through contacts with an arrow while making phone calls, similar to ACT
Recommendations to others considering BIGContacts:
You'll love the program.
What problems is BIGContacts solving and how is that benefiting you?
I can keep all my contacts and sales in one place
"It is robust, easy to use and has the best support"
What do you like best about BIGContacts?
BigContacts seems to be the best way to extract data, contact information has all the addresses, tasks and notes in one place, making it easier for everyone to keep track of what is going on with each company . I really like it since I can add custom fields to contacts as a favorite product and even run a search for that field, alerts are very helpful since I don't always go to the website every day so I will know if I have a task if I get a email. I could go for marketing but I'm small enough to do personal emails.
What do you dislike about BIGContacts?
When I sign up I can send thank you cards and follow-up emails, but I had to sign up for a vertical response so I have to enter contact information twice to do all of that, I have asked for technical assistance on integration but after several emails, I have never received a direct response just that they are working with a provider.
Recommendations to others considering BIGContacts:
We recommend it thanks to its excellent ability to enter information from social networks, the ability to see the daily, weekly and monthly calendar of your entire team. Basic or personalized reports, it is much better than other management companies that I have used, the price is reasonable but some aspects really need a lot of improvements.
What problems is BIGContacts solving and how is that benefiting you?
It helps us look like a great company with recurring task lists, bulk emails, and email storage. Have a place for customer information whether it's a full or pending sale, billing or maintenance issues, and scheduling tasks. Historical data on the consumption of communications, be it phone calls, faxes, meetings, and attachments, including the direct marketing of this type of offer promotion plan for all or some clients.
"Big Contacts has turned from good to great"
What do you like best about BIGContacts?
Their strive to continually makes Big Contacts better is currently what I enjoy the most!
What do you dislike about BIGContacts?
The legacy look to the overall experience - however they are working hard at changing it and I look forward to the updates.
Recommendations to others considering BIGContacts:
Try it - it's very inexpensive for what you get. If you don't like the look - check back soon, the preview I got looks great!
What problems is BIGContacts solving and how is that benefiting you?
Tracking business clients and email templates are the greatly solving my business needs.
"Very easy and simple program with nice main features."
What do you like best about BIGContacts?
Very easy and simple program with nice main features. Customer service is very quick to respond and is very helpful. Customer service is very willing to assist and answer questions in a timely manner.
What do you dislike about BIGContacts?
Could have more features and capabilities. More in depth capabilities and better features for reporting. A better mobile version or an app would also be useful.
Recommendations to others considering BIGContacts:
Review all needs within the system to determine the best system for your individual use.
What problems is BIGContacts solving and how is that benefiting you?
Integrated email campaigns and sales opportunities, follow up tasks and contact history.
"BigContacts is big bang for the buck"
What do you like best about BIGContacts?
The cost/benefit. Easy to set up & enhance. Highly customizable. I like that files can be stored in each client record. I also like the virtually infinite search capabilities.
What do you dislike about BIGContacts?
Continuing difficulty with Google calendar syncing. May be a function of the Disconnect and Ghostery apps.
Recommendations to others considering BIGContacts:
Set at least a weekly schedule to learn everything it can do. I'm still learning new things that were available 5 years ago.
What problems is BIGContacts solving and how is that benefiting you?
Allows me to track and manage my pipeline. Robust History helps with compliance and legal issues as well as enhancing customer service and reducing errors.
"Staying on Task!"
What do you like best about BIGContacts?
I am a Virtual Assistant currently for three Directors with a home party sales company. I love the task and to do lists the most. They really keep me on task and help me prioritize my work load. I love how easy it is to import my client's contacts each month. I use the auto pilot emails to get new contacts connected right away.
What do you dislike about BIGContacts?
My clients contacts seem to change email address frequently which creates duplicate contacts. I would like to have an easier way to isolate those when they occur so that they can be corrected. A merge of some sort woulc be great so that none of the contact history gets lost.
Recommendations to others considering BIGContacts:
Start with tasks! Participate in training videos and use support.
What problems is BIGContacts solving and how is that benefiting you?
This system saves time in communication with my Directors. We both have quick access to what has been sent out to each client and their response or requests for information.
"BigContacts is an Excelent CRM for small businesses"
What do you like best about BIGContacts?
I like the marketing function best as well as the many of the little features in the software that makes it easy for reporting tools.
What do you dislike about BIGContacts?
I dislike the ability to mass delete contacts (may have ability but I am currently unaware) and the ability to check contacts to database when importing and update any pertinent information if contact is already in the system.
Recommendations to others considering BIGContacts:
BigContacts has been wonderful for our Sales & Marketing team and allows us to see other users notes on a contact and when they have changed any information.
What problems is BIGContacts solving and how is that benefiting you?
Marketing - Lead nurturing.
A contact management database.
Benefits are endless, BigContacts is constantly coming out with new features!
"Big Contacts reveiw"
What do you like best about BIGContacts?
I like that it is a central location for all of our clients information.
What do you dislike about BIGContacts?
I haven't figured out a way to email and entire group of our clients for mass mailing. Sometimes the program can be too dynamic and won't let you grab your clients vs prospects.
What problems is BIGContacts solving and how is that benefiting you?
We are able to track all client related issues. Everyone of our employees have the ability to see what calls, email or visits have been made. Our field employees know what the internal employees are doing so therefore we stand as a united team when talking with clients and prospects
"Big Contacts is critical for managing my business. It is the best CRM I have ever used!"
What do you like best about BIGContacts?
It is simple and quick to use and maintain. Any time I have had a question, support is right there for you with quick responses.
What do you dislike about BIGContacts?
I would like to see the capability of once a file is attached to an email and it is the wrong file, to be able to delete it. I do not like that when an email window is open you can not move it around.
Recommendations to others considering BIGContacts:
This is the best CRM software tool available today, very dependable and value priced.
What problems is BIGContacts solving and how is that benefiting you?
It allows me, even as a small business, to easily keep up with the data on a prospect or client. It has been very beneficial for follow up with prospects and clients, keeping track. It has been a great asset in promoting our product, Marketing Calendar Office.
"Any business operator will benefit from the BigContacts CRM"
What do you like best about BIGContacts?
Web based means my data is available from any internet connected device. Great help and technical support when required.
What do you dislike about BIGContacts?
There is a limit to how much the appearance can be customised but that's not a deal breaker for me.
Recommendations to others considering BIGContacts:
Take the free trial - what have you got to lose?
Be prepared to do some work on any CRM you implement - it will only work for you if you use it and have the whole team on board!
What problems is BIGContacts solving and how is that benefiting you?
I run a small automotive recruitment business in Melbourne Australia and have used local databases for many years. In this industry you need to keep track of "who's who in the zoo" and all previous interactions with them.
Several years ago I switched from PC to Mac.
My database software was PC only and rather than install Windows on my beautiful new iMac I decided to look for alternatives that would work easily cross-platform.
Despite knowing very little about web based applications at that time, I decided to give BigContacts a try. The learning curve was reasonably painless and the support available from BigContacts made the transition relatively easy.
At the time I had an associate based in another state and it was great to have both of us on the same CRM as It allowed me to easily monitor his activities and share information.
Since then BigContacts have released a new and improved version of the software. BigContacts are very pro-active when it comes to improving the CRM and innovating new features. They take the time to talk to their users and are receptive to all feedback and feedback.
I cannot compare BigContacts to other similar products, but because it works so well I have no intention of changing anytime soon.
I believe that all businesses will benefit from using a web based CRM. If a "one man band" like me can derive significant upside from using BigContacts, the benefits for a business with multiple staff / locations will be even greater.
"BigContacts has been great!"
What do you like best about BIGContacts?
It is simple to use and has all the important functionality we need without a lot of unnecessary functions that make other applications more complicated and expensive.
What do you dislike about BIGContacts?
Our learning curve for the ActiveCampaign integration is taking a while, and I've not taken time to learn the sales pipeline/sales stages.
Recommendations to others considering BIGContacts:
Great product, great team, continually improving, best value I've found in a web-based CRM.
What problems is BIGContacts solving and how is that benefiting you?
All our contact information is readily available on our desktop or smart phones. We can track our prospects and stay in touch with them leading to increased sales.
"Big Contacts is the best CRM System on the market today. The professional support is outstanding!"
What do you like best about BIGContacts?
The Big Contacts CRM is ready to install with very little training required. If you want to change the details of the data base or report forms, it is a snap! I sincerely believe the setting up should be one of the first things that a business should focus on.
What do you dislike about BIGContacts?
I dislike the fact that it took me too long to make my final decision. I put myself through a very painful process of investigating many systems on the market. Finding the ideal CRM and marketing system is a very important
decision. What you decide is what you are going to live with for a long time. Consequently, the system should be friendly and supported by professionals who truly care about my success. A new shopper could spend an eternity looking at all of the products on the market.
Recommendations to others considering BIGContacts:
Start a trial today!
What problems is BIGContacts solving and how is that benefiting you?
I set a goal to have one strategic management CRM system for all of my business contacts. I have received the benefits of less stress and increased productivity.
"Great for note taking and easy to follow up with potential and current customers"
What do you like best about BIGContacts?
Being able to keep a history of notes from previous conversations and link your outlook so that you can find emails to reference easily.
What do you dislike about BIGContacts?
Running some reports and wanting to modify reports can be a little difficult.
Recommendations to others considering BIGContacts:
If you do not have a CRM program and would like to stay in contact with your leads and customers. This is a great program for that.
What problems is BIGContacts solving and how is that benefiting you?
Being in contact with customers and leads. We are able to send auto pilot emails so that we stay on our customer's mind so they remember who we are and what they liked about our product(s) at a show. We then can keep in contact with them and discuss their needs based on what we have already discusses previously so we can follow up with them to see how they are progressing on moving forward with a purchase.
Add New Comment