Live Chat Software

Live Chat Software is a powerful customer service tool that enables businesses to provide real-time assistance to their customers. It allows companies to quickly and easily respond to customer inquiries, provide support, and build relationships with customers. Live Chat Software allows businesses to handle customer service inquiries faster and more efficiently than ever before. It also helps to reduce customer wait times, improve customer satisfaction, and increase customer loyalty. Live Chat Software is an invaluable tool for businesses that want to provide the best customer service possible.

Live Chat Software 2023 - Best Application Comparison.

Key features of Live Chat Software
  • Real-time conversations
  • Automated chatbot support
  • Integration with existing systems
  • Customizable chat windows
  • Analytics and reporting
  • Secure data encryption
  • Multi-language support
  • Multi-platform compatibility
AiTrillion

AiTrillion

Our score: 9.8

AiTrillion is an Intelligent Marketing Cloud, built for the e-commerce world. With AiTrillion, companies can orchestrate campaigns across channels like push, email, in-app messaging, and, with auto-optimization towards higher conversions powered by machine learning. Traditionally, marketing clouds a...

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MobileMonkey

MobileMonkey

Our score: 9.8

MobileMonkey is an OnmiChat messaging platform for connecting businesses with customers via SMS, Instagram, Facebook Messenger, Website Chat & WhatsApp, from a single unified chat inbox or iOS/Android app - used by millions of businesses worldwide for automating marketing, sales and customer ser...

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ZyraTalk

ZyraTalk

Our score: 9.6

ZyraTalk makes it easier for people to buy from your business through conversations on whatever channels work best for them. When you connect ZyraTalk's messaging platform to your website, you will generate more qualified leads, collect more online reviews, and drive more repeat business....

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Birdeye

Birdeye

User satisfaction: 92%

Our score: 9.6

Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social medi...

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Consolto

Consolto

Our score: 9.6

Consolto has developed a cloud platform, including dozens of apps, that simplify the online connection between businesses and clients and enrich their interaction....

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Upsellit

Upsellit

Our score: 9.4

UpSellits robust reporting engine provides marketers with all of the metrics they need to evaluate performance, analyze visitor behavior and optimize marketing efforts for maximum impact across every channel...

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UJET

UJET

Price from: $65

Our score: 9.4

UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster....

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Callbell

Callbell

Our score: 9.4

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram....

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HelpCrunch

HelpCrunch

User satisfaction: 100%

Our score: 9.4

HelpCrunch is a saas service/platform for online businesses that helps stay connect with customers via many communication channels in one place. Their product combines live chat for the web, in-app messenger, email marketing tool, marketing automation service and simple CRM. HelpCrunch keeps all cus...

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ActiveCampaign

ActiveCampaign

User satisfaction: 100%

Price from: $9

Our score: 9.2

ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelli...

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Tidio

Tidio

User satisfaction: 100%

Price from: $19

Our score: 9.2

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported....

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Swell

Swell

Our score: 9.2

Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus....

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Podium

Podium

User satisfaction: 97%

Our score: 9.2

Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers....

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Communication

Communication

Our score: 9.2

Communication by Little SaaS aims to bridge the gap between the customers and the company. Communication's LiveChat, Knowledgebase and support for multi-management Shared Inbox with workflow automation will help companies to resolve customer queries in collaboration with the team member....

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LiveAgent

LiveAgent

User satisfaction: 100%

Our score: 9.2

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide....

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Glia

Glia

Our score: 9.2

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing....

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Front

Front

User satisfaction: 93%

Price from: $49

Our score: 9.2

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email....

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UseResponse

UseResponse

User satisfaction: 100%

Our score: 9.1

Platform to gather ideas and support your customers that includes ticketing, knowledge base, live chat. Easy to use customer service solution....

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Anfactor

Anfactor

Our score: 9

Artificial Intelligence based chat-bots can come to their aid in this regard by providing seamless customer support solutions, without any human intervention. With the help of Artificial Intelligence, SMEs can focus more on their business, while the AI takes care of the customer support....

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LiveChat

LiveChat

User satisfaction: 96%

Price from: $16

Our score: 9

Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system....

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Salesforce Service Cloud

Salesforce Service Cloud

User satisfaction: 97%

Price from: $25

Our score: 8.9

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform....

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tawk.to

tawk.to

User satisfaction: 87%

Our score: 8.85

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page...

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3CX

3CX

User satisfaction: 99%

Price from: $145

Our score: 8.8

3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution....

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Zoho SalesIQ

Zoho SalesIQ

User satisfaction: 100%

Our score: 8.8

Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score....

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Smith.ai Live Chat

Smith.ai Live Chat

Price from: $140

Our score: 8.8

Smith.ai is known for superior virtual receptionist & intake services by phone. It can also capture leads, book new clients, and complete client intake on your website....

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Freshdesk

Freshdesk

User satisfaction: 97%

Price from: $15

Our score: 8.8

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide ...

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Freshchat

Freshchat

User satisfaction: 97%

Price from: $15

Our score: 8.8

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages....

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HubSpot Service Hub

HubSpot Service Hub

User satisfaction: 98%

Price from: $50

Our score: 8.8

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub ...

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Zoho Desk

Zoho Desk

User satisfaction: 100%

Our score: 8.8

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily....

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Drift

Drift

User satisfaction: 100%

Our score: 8.8

Drift’s Revenue Acceleration Platform combines Conversational Marketing and Conversational Sales to bring your go-to-market teams together and deliver personalized customer experiences to help you grow revenue, shorten your sales cycles, and strengthen your brand. Drift’s Revenue Acceleration Platf...

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FAQ Live Chat Software

Q: What is Live Chat Software?

A: Live Chat Software is a type of software that allows businesses to communicate with their customers in real-time via a chat window on their website. It can be used to provide customer service, answer questions, and provide support.

Q: What are the benefits of using Live Chat Software?

A: Some of the benefits of using Live Chat Software include increased customer satisfaction, improved customer service, increased sales, better customer engagement, and reduced customer support costs.

Q: How do I get started with Live Chat Software?

A: To get started with Live Chat Software, you will need to select a service provider, create an account, and then install the software on your website. Once the software is installed, you will be able to start chatting with customers and providing support.

Q: What features do Live Chat Software offer?

A: Live Chat Software offers a variety of features including automated chatbot support, customer satisfaction surveys, customer segmentation, and custom branding. Additionally, many Live Chat Software services offer integrations with popular customer service platforms, such as Salesforce and Zendesk.