Enterprise Feedback Management Software

Enterprise Feedback Management Software 2024 - Best Application Comparison


Enterprise Feedback Management Software refers to a category of software solutions designed to capture, analyze, and manage feedback from customers, employees, partners, or any other stakeholder within an organization. These applications provide businesses with tools and functionalities to gather and interpret feedback data, enabling them to make data-driven decisions and improve overall performance. By utilizing enterprise feedback management software, organizations can streamline their feedback collection processes, enhance customer satisfaction, identify areas of improvement, and drive organizational growth.

Key Features of Enterprise Feedback Management Software

Enterprise Feedback Management Software typically offers a range of features to facilitate an effective feedback management process. Some common features include:

  • Survey Building: With intuitive and user-friendly survey builders, organizations can easily create and distribute custom surveys to capture feedback from different stakeholders.
  • Multi-channel Feedback Collection: These tools enable businesses to collect feedback from various channels, including websites, email campaigns, SMS, social media, and more, ensuring a comprehensive data collection approach.
  • Real-time Reporting and Analytics: Advanced reporting and analytics capabilities allow organizations to gain real-time insights from feedback data, identify trends, visualize results, and generate actionable reports.
  • Automated Workflow: Enterprise Feedback Management Software helps automate feedback management processes, including data collection, analysis, and reporting, saving time and resources.
  • Integration and Collaboration: Seamless integration with other software systems and collaboration features enable organizations to share feedback data across departments and enhance cross-functional collaboration.
  • Text Analytics: Many enterprise feedback management solutions employ natural language processing and sentiment analysis to extract meaningful insights from unstructured feedback data.
  • Action Planning: These tools often provide functionalities to create action plans based on feedback data, assigning tasks, setting deadlines, and tracking progress towards improving areas identified by feedback.
  • Feedback Loop: By closing the feedback loop with stakeholders, businesses can demonstrate their commitment to acting on feedback, enhancing trust, and fostering long-term relationships.

Choosing the Right Enterprise Feedback Management Software

When selecting an enterprise feedback management software, organizations should consider factors such as scalability, ease of use, integration capabilities, security measures, and pricing models. It is essential to evaluate the specific needs of your organization and choose a solution that aligns with your objectives and requirements.

With the diverse range of enterprise feedback management software available in the market, comparing different applications based on features, user reviews, and industry rankings can significantly assist in making an informed decision. Understanding the capabilities and limitations of each software solution can help businesses find the best-fit application to effectively manage feedback and drive continuous improvement.

Qwary

Qwary

Our score: 9.8

The World’s Most Intuitive Survey Platform. Qwary delivers cutting-edge survey software solutions, so you can reach more customers, employees, and market participants with lower drop rates. It all starts with a conversation...

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Beupify

Beupify

Our score: 9.6

Beupify Review I recently had the opportunity to test out a new software that has completely changed the way I approach collecting and analyzing feedback for my business. The user-friendly interface made it easy for me to navigate through the different features and customize surveys to suit my spec...

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zenloop

zenloop

User satisfaction: 95%

Our score: 9.6

This review is based on my personal experience testing out the software: I found the interface of the software to be user-friendly and intuitive, making it easy to navigate and use. The dashboard provided a comprehensive overview of feedback and customer satisfaction metrics, allowing me to eas...

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Thematic

Thematic

Price from: $2000

Our score: 9.6

Thematic Software Review I recently had the opportunity to test out a powerful feedback analytics software that has truly revolutionized the way I analyze customer feedback. The software's user-friendly interface makes it easy to navigate and use, even for those with little technical experience. Ke...

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Prodsight

Prodsight

Our score: 9.6

Impressive Text Analysis Software After testing this powerful software, I can confidently say that it is a game changer for businesses looking to analyze customer feedback. The user interface is clean and intuitive, making it easy to navigate through the various features. The ability to analyze text...

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SoGoSurvey

SoGoSurvey

User satisfaction: 100%

Our score: 9.35

Impressive Survey Software I recently had the opportunity to test out a survey software that is making waves in the industry. This software has all the features you need to conduct detailed surveys, analyze results, and make informed decisions for your business or organization. Easy to Use Interfac...

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Outgrow

Outgrow

User satisfaction: 88%

Price from: $14

Our score: 9.35

Outgrow Review: A Powerful Tool for Content Marketing and Lead Generation Are you looking for a versatile software that can help you with content marketing, lead generation, and personalized user experiences? Look no further than Outgrow! This comprehensive tool is designed to revolutionize the way...

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WEVO

WEVO

Our score: 9.2

Welcome to the Future of Website Optimization As a digital marketer, I am always on the lookout for new tools to help improve conversion rates and enhance user experience on websites. I recently came across a game-changing software that has completely revolutionized my approach to website optimizati...

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Swell

Swell

Our score: 9.2

Software Review: A Powerful Solution for Maximizing Your Online Presence Welcome to my comprehensive review of a remarkable software that offers an all-in-one solution for Online Reputation Management, Live Chat, SMS Marketing, Conversational Support, and Enterprise Feedback Management. By leveragi...

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dscout

dscout

Our score: 9.2

dscout’s research platform captures the reality of your customers’ in-the-moment behaviors and thoughts through mobile video, image, text, and survey feedback....

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Podium

Podium

User satisfaction: 97%

Our score: 9.2

Podium Review I recently had the opportunity to test out a powerful software that completely revolutionizes the way businesses manage their online reputation and engage with customers. This comprehensive solution not only offers a range of features, but also boasts an intuitive interface that makes...

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UseResponse

UseResponse

User satisfaction: 100%

Our score: 9.1

Review of an All-in-One Customer Engagement Software After extensively testing and using this powerful software, I am thrilled to share my experience and review with you. The software I have been using falls under multiple categories including Help Desk Software, Live Chat Software, Customer Self-S...

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Retently

Retently

User satisfaction: 91%

Our score: 9.1

Retently Review After thoroughly testing this software, I am excited to share my experience and provide an in-depth review. This application falls under the categories of Enterprise Feedback Management Software, Experience Management Software, and Feedback Analytics Software. Introduction Retentl...

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Simplesat

Simplesat

User satisfaction: 92%

Price from: $79

Our score: 9.05

Impressive Feedback Management Software After testing out numerous feedback management software, I was pleasantly surprised by the ease of use and effectiveness of this particular application. The interface is clean and user-friendly, with intuitive features that make collecting and analyzing feedb...

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SatisMeter

SatisMeter

Our score: 8.9

Review of a Sophisticated Feedback Management Software As someone who constantly strives to improve the user experience for my business, I have tested countless feedback management software solutions. Recently, I had the pleasure of exploring a remarkable platform that exceeded my expectations in e...

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GatherUp

GatherUp

Our score: 8.8

GatherUp provides the platform and the process to start engaging and listening to your customers. The platform sends a customized email to start the feedback process after you enter your customers email address....

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HubSpot Service Hub

HubSpot Service Hub

User satisfaction: 98%

Price from: $50

Our score: 8.8

Review: A Game-Changing Solution for Customer Service As a customer service professional, I'm always on the lookout for tools that can streamline and enhance our processes. Recently, we had the opportunity to test out a powerful software that has completely revolutionized the way we manage customer ...

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Zeda.io

Zeda.io

User satisfaction: 91%

Our score: 8.75

Zeda.io: A Dynamic and Innovative Software Solution As someone who constantly seeks new ways to streamline processes and improve innovation within my organization, I was thrilled to come across Zeda.io. This software offers a unique approach to strategy and innovation roadmapping, idea management, ...

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Mopinion

Mopinion

Price from: €249

Our score: 8.6

Mopinion All-in-one User Feedback Software for Digital Channels Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints....

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Qualaroo

Qualaroo

User satisfaction: 93%

Our score: 8.6

Review of a Revolutionary Feedback Management Software As a professional in the field of User Research, I recently had the opportunity to test a groundbreaking software that takes feedback management to a whole new level. This exceptional tool has the potential to transform the way businesses gathe...

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CallidusCloud Clicktools

CallidusCloud Clicktools

User satisfaction: 100%

Our score: 8.6

Introduction: As a user and tester of this software in the Enterprise Feedback Management Software category, I have had the opportunity to thoroughly evaluate the features and functionality of CallidusCloud Clicktools. From the moment I started using this application, I was impressed with its intuit...

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Instabug

Instabug

User satisfaction: 100%

Price from: $124

Our score: 8.55

Review: Instabug Software As a software testing enthusiast, I recently had the opportunity to try out a powerful and versatile software tool that has truly impressed me. This tool has proven to be an invaluable asset in my development process, enhancing my ability to identify and effectively fix bu...

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ProProfs Survey Maker

ProProfs Survey Maker

User satisfaction: 92%

Our score: 8.4

Impressive Survey Maker Software After using this software for a few weeks, I must say that I am thoroughly impressed with its functionality and features. The user interface is sleek and intuitive, making it easy to create surveys and forms without any technical know-how. The customization options a...

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UserVoice

UserVoice

Our score: 8.35

Great platform for collecting user feedback I have been using this platform for a few weeks now and I am very impressed with the results. The interface is user-friendly and easy to navigate. I love how I can easily collect feedback from our customers and track their responses. This has been instrume...

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Informizely

Informizely

User satisfaction: 100%

Our score: 8.05

Informizely Review When it comes to Enterprise Feedback Management software, one name stands out from the rest - a powerful tool that allows businesses to gather valuable feedback from their customers and make data-driven decisions to enhance their products and services. User-Friendly Interface Fr...

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ServiceGuru

ServiceGuru

Our score: 8

Welcome to the ServiceGuru Review As a user of various feedback management software tools, I recently had the opportunity to test out ServiceGuru. After using this application for a few weeks, I must say that I am incredibly impressed with its features and functionality. User Interface The user...

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Pointel Survey360

Pointel Survey360

User satisfaction: 100%

Our score: 8

Attracting new customers while strengthening the loyalty of existing customers is a real challenge in today’s competitive global business environment. The maximum possible positive outcomes are expected at the contact centers. How do you survey that? Pointel Survey360 makes it all much easier....

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piHAPPINESS - Customer Feedback App

piHAPPINESS - Customer Feedback App

User satisfaction: 100%

Our score: 6.5

My Honest Review of piHAPPINESS - Customer Feedback App After testing out piHAPPINESS - Customer Feedback App for a week, I must say I am thoroughly impressed with its capabilities and features. This software truly lives up to its reputation as a top-notch Enterprise Feedback Management Software. ...

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Zef

Zef

User satisfaction: 100%

Our score: 6

Zef Software Review After testing out this feedback management software, I must say I am thoroughly impressed. The user interface is sleek and intuitive, making it easy for users of all levels to navigate and use its features. The ability to customize feedback forms and surveys is a huge plus, allow...

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Kimoby

Kimoby

Our score: 5

Kimoby offers a cloud-based web communication platform for businesses of all sizes to connect with clients through text and multimedia messaging....

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Client Heartbeat

Client Heartbeat

User satisfaction: 83%

Our score: 5

Review of an Enterprise Feedback Management Software I recently had the opportunity to test out a remarkable software that I believe will revolutionize the way enterprises handle feedback management. With its intuitive design and impressive features, this software truly stands out in the crowded ma...

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Trust

Trust

Our score: 5

Welcome to the Future of Feedback Management After spending several days using and testing this innovative software, it is clear that Trust is a game-changer in the realm of feedback management. The user-friendly interface and robust features make it a must-have for any enterprise looking to stream...

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FAQ Enterprise Feedback Management Software

  • What is Enterprise Feedback Management software?
    Enterprise Feedback Management software is a tool used by organizations to collect, manage, and analyze feedback from various sources such as customers, employees, and partners. It helps businesses gather data and insights to improve their products, services, and overall customer experience.
  • What are the key features of Enterprise Feedback Management software?
    Some common features of Enterprise Feedback Management software are survey creation and distribution, feedback collection from multiple channels, data analysis and reporting, sentiment analysis, text analytics, customizable dashboards, and integration capabilities with other systems.
  • How can Enterprise Feedback Management software benefit my organization?
    Implementing Enterprise Feedback Management software can provide several benefits, including improved customer satisfaction and loyalty, better understanding of customer needs and preferences, identification of areas for improvement, data-driven decision-making, increased employee engagement, and streamlined feedback management processes.
  • Can Enterprise Feedback Management software integrate with other systems?
    Yes, most Enterprise Feedback Management software solutions offer integration capabilities with various systems such as CRM (Customer Relationship Management) software, helpdesk software, or marketing automation platforms. This allows businesses to combine feedback data with other relevant information and gain comprehensive insights.
  • Is it possible to create custom surveys with Enterprise Feedback Management software?
    Yes, Enterprise Feedback Management software usually provides survey creation tools that allow organizations to build customized surveys according to their specific requirements. These tools often offer a range of question types, survey templates, and options for branding and design customization.
  • What types of feedback channels does Enterprise Feedback Management software support?
    Enterprise Feedback Management software typically supports multiple feedback channels, including online surveys, email surveys, website feedback forms, mobile surveys, SMS surveys, social media listening, and integration with third-party review platforms. This enables businesses to capture feedback through various touchpoints.
  • How is feedback data analyzed and reported in Enterprise Feedback Management software?
    Enterprise Feedback Management software uses various analysis techniques such as sentiment analysis, text analytics, trend analysis, and data visualization to process and interpret feedback data. The software often provides customizable dashboards and reporting tools to present insights in a clear and actionable manner.
  • Is Enterprise Feedback Management software suitable for small businesses?
    Yes, Enterprise Feedback Management software can be beneficial for small businesses as well. The features and functionalities can be scaled according to the organization's needs, enabling them to gather feedback, gain insights, and make data-driven decisions to enhance their products, services, and customer experience.
  • What security measures are in place to protect feedback data in Enterprise Feedback Management software?
    Enterprise Feedback Management software providers usually implement robust security measures to safeguard feedback data. These measures may include data encryption, access controls, regular data backups, compliance with data protection regulations (such as GDPR), and secure hosting infrastructure. It is recommended to review the security features provided by the software before making a selection.
  • What is the cost of Enterprise Feedback Management software?
    The cost of Enterprise Feedback Management software can vary depending on factors such as the vendor, the size of the organization, the required features, and the level of customization. It is advisable to request quotes or pricing information directly from the software providers to get accurate pricing details.