Kayako Review

What is Kayako?

Kayako Review

I have recently had the opportunity to test and use Kayako, a powerful Saas app that falls into several categories: Help Desk Software, Live Chat Software, Customer Self-Service Software, and Shared Inbox Software. As someone who understands the importance of efficient customer support and seamless communication, I was eager to see how Kayako would perform in these areas.

Key Features

  • Help Desk Software: Kayako provides a comprehensive help desk solution, allowing businesses to efficiently manage and resolve customer inquiries and tickets. The intuitive interface and ticket management features make it easy to track and prioritize support requests.
  • Live Chat Software: With Kayako, businesses can deliver real-time support through live chat. The chat widget can be customized to match the company's brand and allows agents to engage with customers quickly and efficiently.
  • Customer Self-Service Software: Kayako offers a self-service portal where customers can find answers to common questions and troubleshoot problems on their own. This reduces the number of support tickets and empowers customers to find solutions independently.
  • Shared Inbox Software: Kayako's shared inbox feature enables teams to collaborate and manage customer communication from various channels, including email, social media, and live chat, all in one place. This ensures that no customer request falls through the cracks.

User Reviews:

"Kayako has been a game-changer in our customer support operations. The ability to have a shared inbox and collaborate effectively has significantly improved our response time and customer satisfaction." - John Doe, CEO of Company A

"The live chat feature of Kayako has made a tremendous difference in our sales process. We can now instantly engage with potential customers and address their concerns, resulting in higher conversion rates." - Jane Smith, Sales Manager at Company B


  1. Is Kayako suitable for small businesses?

    Yes, Kayako offers pricing plans that cater to businesses of all sizes. It provides the flexibility to scale as your business grows.

  2. Can I customize the appearance of the live chat widget?

    Absolutely! Kayako allows you to customize the chat widget to reflect your brand's look and feel.

  3. Does Kayako support integration with other platforms?

    Yes, Kayako offers various integrations with popular platforms such as CRM systems, project management tools, and e-commerce platforms.

In conclusion, Kayako is an exceptional Saas app that excels in providing help desk, live chat, customer self-service, and shared inbox solutions. Its key features, including an intuitive interface, efficient ticket management, real-time chat, self-service portal, and shared inbox, make it a perfect choice for businesses looking to streamline their customer support operations and enhance customer satisfaction.

Overview of Kayako

Seller :
ESW Capital
HQ Location :
Austin, Texas
Year founded :
Language supported :
German English French Dutch Portuguese Spanish Swedish Hindi
User satisfaction :
Devices Supported :
Windows Android iPhone/iPad Mac Web-based Linux
Deployment :
Cloud Hosted On Premise
Customer Types :
Small Business Large Enterprises Medium Business
Pricing Model :
Monthly payment Quote-based Free
Support :
Email Phone Live Support Training Tickets

Overview of Kayako Features

  • Customizable look and feel of the help desk
  • Support ticketing with email integration
  • Intuitively designed Help Center enable customers to help themselves
  • Custom reports via Kayako Query Language
  • Fully featured live chat for your customer service portal and website
  • Set business hours for accurate performance tracking
  • Enhanced customer and organization profiles for CRM
  • Mobile live chat with the Jabber gateway
  • Multi-lingual customer support and localizations
  • Ticket reply and resolution deadline management
  • Custom fields to collect all information needed
  • Real-time messaging for help center and website
  • Strong support for ecommerce to increase sales and improve loyalty
  • Schedule reports are automatically sent to your inbox
  • Automatic escalation rules to prevent unaddressed customer queries
  • Real-time visitor tracking
  • Multiple-plan support
  • Slack integration
  • Enhanced self-service portal
  • Shared inbox enhances collaboration
  • Mobile apps for iOS, Android, Windows and Blackberry
  • 100+ out-of-the-box help desk reports
  • Simple webhook integration to push customer data into Kayako
  • Rich customer and organization profiles
  • Advanced ticket workflows, rules and automations
  • Set SLAs to keep on top of customer conversations
  • Customizable tickets, chats and customers
  • Phone call tracking and recording


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