Kayako Review

What is Kayako?

Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

Overview of Kayako

Seller :
ESW Capital
HQ Location :
Austin, Texas
Year founded :
Language supported :
German English French Dutch Portuguese Spanish Swedish Hindi
User satisfaction :
Devices Supported :
Windows Android iPhone/iPad Mac Web-based Linux
Deployment :
Cloud Hosted On Premise
Customer Types :
Small Business Large Enterprises Medium Business
Pricing Model :
Monthly payment Quote-based Free
Support :
Email Phone Live Support Training Tickets

Overview of Kayako Features

  • Customizable look and feel of the help desk
  • Support ticketing with email integration
  • Intuitively designed Help Center enable customers to help themselves
  • Custom reports via Kayako Query Language
  • Fully featured live chat for your customer service portal and website
  • Set business hours for accurate performance tracking
  • Enhanced customer and organization profiles for CRM
  • Mobile live chat with the Jabber gateway
  • Multi-lingual customer support and localizations
  • Ticket reply and resolution deadline management
  • Custom fields to collect all information needed
  • Real-time messaging for help center and website
  • Strong support for ecommerce to increase sales and improve loyalty
  • Schedule reports are automatically sent to your inbox
  • Automatic escalation rules to prevent unaddressed customer queries
  • Real-time visitor tracking
  • Multiple-plan support
  • Slack integration
  • Enhanced self-service portal
  • Shared inbox enhances collaboration
  • Mobile apps for iOS, Android, Windows and Blackberry
  • 100+ out-of-the-box help desk reports
  • Simple webhook integration to push customer data into Kayako
  • Rich customer and organization profiles
  • Advanced ticket workflows, rules and automations
  • Set SLAs to keep on top of customer conversations
  • Customizable tickets, chats and customers
  • Phone call tracking and recording


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