Kayako Review
Kayako
Help Desk Software

Our score 8.6
What is Kayako?
Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.
Overview of Kayako
Seller :
ESW Capital
HQ Location :
Austin, Texas
Year founded :
1988
Language supported :
German
English
French
Dutch
Portuguese
Spanish
Swedish
Hindi
User satisfaction :
95
Integrations :
Dropbox
Slack
Google Calendar
Google Drive
Gmail
LinkedIn
Zapier
Salesforce
Shopify
Stripe
Pipedrive
SurveyMonkey
Mailchimp
HubSpot
Typeform
Eventbrite
Hootsuite
GitHub
Basecamp
Trello
QuickBooks
Facebook
Google Analytics
PayPal
WooCommerce
Zoho
Sugar CRM
Twitter
G Suite
Microsoft Outlook
Microsoft Dynamics
Drupal
Wordpress
Keap
Freshbooks
GetResponse
Xero
Joomla
Devices Supported :
Windows
Android
iPhone/iPad
Mac
Web-based
Linux
Deployment :
Cloud Hosted
On Premise
Customer Types :
Small Business
Large Enterprises
Medium Business
Pricing Model :
Monthly payment
Quote-based
Free
Support :
Email
Phone
Live Support
Training
Tickets
Overview of Kayako Features
- Customizable look and feel of the help desk
- Support ticketing with email integration
- Intuitively designed Help Center enable customers to help themselves
- Custom reports via Kayako Query Language
- Fully featured live chat for your customer service portal and website
- Set business hours for accurate performance tracking
- Enhanced customer and organization profiles for CRM
- Mobile live chat with the Jabber gateway
- Multi-lingual customer support and localizations
- Ticket reply and resolution deadline management
- Custom fields to collect all information needed
- Real-time messaging for help center and website
- Strong support for ecommerce to increase sales and improve loyalty
- Schedule reports are automatically sent to your inbox
- Automatic escalation rules to prevent unaddressed customer queries
- Real-time visitor tracking
- Multiple-plan support
- Slack integration
- Enhanced self-service portal
- Shared inbox enhances collaboration
- Mobile apps for iOS, Android, Windows and Blackberry
- 100+ out-of-the-box help desk reports
- Simple webhook integration to push customer data into Kayako
- Rich customer and organization profiles
- Advanced ticket workflows, rules and automations
- Set SLAs to keep on top of customer conversations
- Customizable tickets, chats and customers
- Phone call tracking and recording
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