Kayako Review



What is Kayako?

Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

Overview of Kayako

Seller :
ESW Capital
HQ Location :
Austin, Texas
Year founded :
1988
Language supported :
German English French Dutch Portuguese Spanish Swedish Hindi
User satisfaction :
95
Integrations :
Dropbox Slack Google Calendar Google Drive Gmail LinkedIn Zapier Salesforce Shopify Stripe Pipedrive SurveyMonkey Mailchimp HubSpot Typeform Eventbrite Hootsuite GitHub Basecamp Trello QuickBooks Facebook Google Analytics PayPal WooCommerce Zoho Sugar CRM Twitter G Suite Microsoft Outlook Microsoft Dynamics Drupal Wordpress Keap Freshbooks GetResponse Xero Joomla
Devices Supported :
Windows Android iPhone/iPad Mac Web-based Linux
Deployment :
Cloud Hosted On Premise
Customer Types :
Small Business Large Enterprises Medium Business
Pricing Model :
Monthly payment Quote-based Free
Support :
Email Phone Live Support Training Tickets

Overview of Kayako Features

  • Customizable look and feel of the help desk
  • Support ticketing with email integration
  • Intuitively designed Help Center enable customers to help themselves
  • Custom reports via Kayako Query Language
  • Fully featured live chat for your customer service portal and website
  • Set business hours for accurate performance tracking
  • Enhanced customer and organization profiles for CRM
  • Mobile live chat with the Jabber gateway
  • Multi-lingual customer support and localizations
  • Ticket reply and resolution deadline management
  • Custom fields to collect all information needed
  • Real-time messaging for help center and website
  • Strong support for ecommerce to increase sales and improve loyalty
  • Schedule reports are automatically sent to your inbox
  • Automatic escalation rules to prevent unaddressed customer queries
  • Real-time visitor tracking
  • Multiple-plan support
  • Slack integration
  • Enhanced self-service portal
  • Shared inbox enhances collaboration
  • Mobile apps for iOS, Android, Windows and Blackberry
  • 100+ out-of-the-box help desk reports
  • Simple webhook integration to push customer data into Kayako
  • Rich customer and organization profiles
  • Advanced ticket workflows, rules and automations
  • Set SLAs to keep on top of customer conversations
  • Customizable tickets, chats and customers
  • Phone call tracking and recording

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