GetResponse Review
Our score 8.6
What is GetResponse?
GetResponse: Redefining Digital Marketing with Comprehensive Solutions
In the ever-evolving landscape of digital marketing, GetResponse stands out as a comprehensive solution that goes beyond traditional email marketing. This platform seamlessly integrates a suite of tools designed to streamline marketing workflows, engage audiences, and drive business growth. Let's explore how GetResponse redefines digital marketing with its diverse and innovative features.
All-in-One Marketing Platform: Unifying Marketing Efforts
GetResponse is more than just an email marketing tool; it's an all-encompassing marketing platform. From email campaigns and marketing automation to landing pages and webinars, GetResponse unifies various marketing efforts into a single, cohesive solution. This integration minimizes the need for juggling multiple tools, providing marketers with a centralized hub for their campaigns.
Email Marketing Excellence: Delivering Impactful Campaigns
At its core, GetResponse excels in email marketing. The platform offers a user-friendly email editor, customizable templates, and advanced segmentation capabilities. The result? Marketers can create and deliver highly targeted and engaging email campaigns that resonate with their audience, driving better open and conversion rates.
Marketing Automation: Orchestrating Effortless Campaigns
GetResponse takes marketing automation to the next level. The automation workflows are intuitive and powerful, allowing marketers to create intricate scenarios that respond dynamically to user behavior. Whether it's lead nurturing, customer onboarding, or re-engagement campaigns, GetResponse automates the repetitive tasks, enabling marketers to focus on strategy.
Landing Pages and Conversion Funnels: Optimizing Customer Journeys
The platform extends its capabilities to landing page creation and conversion funnels. GetResponse provides an easy-to-use landing page builder with A/B testing, allowing marketers to optimize the customer journey from the first click to conversion. The seamless integration of landing pages with email campaigns enhances the overall effectiveness of marketing strategies.
Webinars: Connecting with Audiences in Real-Time
GetResponse goes beyond static campaigns with its webinar functionality. Marketers can host live or automated webinars, fostering real-time engagement with audiences. This interactive feature transforms marketing efforts into dynamic, two-way conversations, enhancing brand connection and customer education.
Data Analytics and Reporting: Driving Informed Decision-Making
GetResponse understands the importance of data in marketing success. The platform provides robust analytics and reporting tools, offering insights into campaign performance, audience behavior, and conversion metrics. This data-driven approach empowers marketers to make informed decisions, optimize strategies, and continuously improve their marketing ROI.
Customer Testimonials:
"GetResponse has been a game-changer for our marketing team. The seamless integration of email, automation, and webinars has elevated our campaigns to new heights." - Sarah Thompson, Marketing Director
Final Verdict: GetResponse in Action
Having experienced GetResponse in action, it's evident that this platform is not just a tool but a strategic ally for digital marketers. Whether you're a seasoned professional or a small business owner, GetResponse offers the tools and insights needed to elevate your digital marketing efforts and achieve tangible results.
Key Features at a Glance:
- All-in-One Marketing Platform
- Email Marketing Excellence
- Marketing Automation
- Landing Pages and Conversion Funnels
- Webinars for Real-Time Engagement
- Data Analytics and Reporting
Frequently Asked Questions (FAQs):
- Q: Can GetResponse integrate with e-commerce platforms for seamless marketing?
- A: Yes, GetResponse offers integrations with popular e-commerce platforms, enabling seamless marketing campaigns tailored for online businesses.
- Q: How user-friendly is the email editor for creating visually appealing campaigns?
- A: GetResponse provides a user-friendly email editor with drag-and-drop functionality, making it easy for marketers to create visually appealing and engaging email campaigns without coding.
- Q: Can GetResponse support large-scale marketing efforts for enterprise-level businesses?
- A: Absolutely, GetResponse is scalable and designed to support the marketing needs of businesses of all sizes, including enterprise-level organizations.
Overview of GetResponse
Overview of GetResponse Features
- Webinars
- Email Intelligence
- List Booster
- Forms
- Analytics
- Responsive Email Design
- Email Creator
- Landing Pages
- A/B Testing
- Autoresponders 2.0
- Inbox Preview
Gallery
Videos
Downloads
Pricing Plans
Free
500 Contacts
Starting at $13.30
1000 Contacts
Starting at $41.30
1000 Contacts Per Month
Starting at $83.30
1000 Contacts Per Month
Comments
"Exceptional Customer Service For Over 7 Years"
What do you like best about GetResponse?
Over the past 7 years I have been extremely pleased with the customer service provided by GetResponse. Their team is always prompt, courteous and professional when attending to my inquiries or requests for additional information. The step-by- step setup for auto-responders and ease of creating newsletters is 5 Stars across the board!
What do you dislike about GetResponse?
Every company has a learning curve when it comes to the new A.I. technology. GetResponse continues to improve.
What problems is GetResponse solving and how is that benefiting you?
Currently, GetResponse is working on down-grading my package from a one-time yearly bill to a monthly.
"Best and Easiest to Use Email Marketing tool"
What do you like best about GetResponse?
it is easy and intuitive to use, and anytime I get stuck there is always a great 24/7 customer support, which for me is invaluable, and the hardest to find these days.
What do you dislike about GetResponse?
the jump in pricing between plans or offers. The content monetization or the webinar tool, is just not affordable for startups, and for most of my clients I refer them to it, so I always go to a different party for that option.
What problems is GetResponse solving and how is that benefiting you?
it is easy to use for creating email automation and newsletters, automation workflows, although the price is too high.
"Getresponse"
What do you like best about GetResponse?
It is easy to use and you get so many features for starting out for free. The support staff is also very helpfull and efficient. Most of the settings is easy to setup and link to other areas. And for everyday use it is great for news letters and to build your website on that gives you daily tracking too.
What do you dislike about GetResponse?
When hosting your domain through getresponse, it gets tricky when your original host tells you to update something on your DNS servers. Then you need to more or less work with the support team to get it set up.
What problems is GetResponse solving and how is that benefiting you?
I have built my author and proofreader website throuh getresponse. They will be helping me to collect reader emails and also to promote my proofreading business.
"The best email marketing platform is GetResponse"
What do you like best about GetResponse?
GetResponse allows me to easily create, send, manage and monitor email responses. The ability to automate the process of creating effective and customized email marketing campaigns for each client is one of the key benefits we emphasize. We save a lot of time creating newsletters because the Email Maker is incredibly easy to use and comes with a variety of themes. Automation is made easy with its high quality templates and responsive, all-in-one features. Adding photos, links and text is a breeze thanks to its compatibility with desktop and mobile devices and high deliverability. Its ease of use and customizable features make it ideal for any marketing endeavor.
What do you dislike about GetResponse?
It would be great if the email generator had a feature to let me know when other team members are working on an email campaign.
What problems is GetResponse solving and how is that benefiting you?
We integrate GetResponse with social media applications, custom web applications and other services to use it as a mail server. They provide a world-class conversion funnel tool that simplifies lead generation and follow-up. Our Internet marketing tactics have been greatly improved as a result. By automating critical processes, we are able to save time and make our campaigns more effective. In addition, the ability to integrate with CRM systems and conduct A/B testing has significantly improved our conversion rates. Based on the client, we also use it as a content editor and email notification server. The lists are often used as our customer relationship management system.
"Great email service"
What do you like best about GetResponse?
Helpful support and reliable deliverability!
What do you dislike about GetResponse?
Nothing at all to report on that.m - everything is great
What problems is GetResponse solving and how is that benefiting you?
Good pricing better than email compeditors out there
"Great service, great product."
What do you like best about GetResponse?
I have been buidling dynamic, individualize emails for a collection of companies and the GetResponse team is super supportive and responsive and product has been able to do what I need it to.
It's a complex system I've set up and the team knows how to explain what I need to do to achieve my goals and they understand the questions I have even when I am unsure I phrased them well.
The system integrates well with my survey software and prefills urls to share the information I need without bothering the survey recipient to fill it out.
What do you dislike about GetResponse?
It would be awesome and super helpful to my project if I could dynamically assign LISTS in to facilitate footer and to/from information for multiple emails that are the same but need to go out to different parties with different branding and from different emails.
What problems is GetResponse solving and how is that benefiting you?
Communication to the employees of 7 different companies autimated to best be there when the employees need us.
"High delivery rate and great chat support"
What do you like best about GetResponse?
Great chat support. Reasonable email delivery rate. Simple implementation.
What do you dislike about GetResponse?
I would expect a bit more intuitive user interface and some additional exports.
What problems is GetResponse solving and how is that benefiting you?
Using email marketing.
"Excellent Support"
What do you like best about GetResponse?
I work crazy hours and sometimes overnight. I really appreciate having instant access to live support at anytime day or night. Nothing worse than having to interrupt your workflow waiting for someone to respond.
What do you dislike about GetResponse?
I have not had a chance to use all of the features yet. I have built an autoresponder, a landing page, and uploaded my some of my contacts. The UI is easy to navigate but there is room for improvement with the editors. I can't remember all the nuances but the one thing that would greatly improve the designing experience is being able to see the page you are designing in the actual correct proportions. The way it functions now the tools overlay half of the page you are designing and the proportions you see when designing change drastically when you preview the page. There was also some kind of issue with saving the settings. It took me a while to get the knack of it but apparently there is an order to making adjustments to buttons for example, and adjusting one setting like the size resets to the default shape but the settings are not in sequence bearing this adjustment in mind. It's a small thing but it took me a while to realize what the correct sequence was so I didn't have to keep repeating any steps. Also, the absolute and fixed position settings are a nightmare. The button I was experimenting with completely disappeared from the editor but remained "fixed" on my preview, and I could not edit or replace it. There should be an option to turn this feature off if it's set accidently or you just want to preview the effect without committing to it. I spent hours trying to remove it but nothing worked. Even customer support didn't know how to remove it. The next day, I was less exhausted and it occurred to me I could delete the whole section after saving my content. The invisible "fixed" button issue resolved but I lost hours of time fooling around trying to undo a simple experiment. That was the only question I had for support that stumped them out of a couple dozen questions so no reflection on them for trying the usual process for weird stuff online like saving, refreshing, and clearing the cache,etc.
What problems is GetResponse solving and how is that benefiting you?
This is my first time using autoresponders. I'm hoping email marketing will increast traffic to my website
"Hi there. It's my please to write a review for Get Response."
What do you like best about GetResponse?
The dashboard is streamlined so it makes the snapshot view easy.
What do you dislike about GetResponse?
The lingo is different than other platforms, so it was confusing at first. An onboarding checklist would be great!
What problems is GetResponse solving and how is that benefiting you?
Keeping tracking of automated emails
"Stay away from GetResponse at all costs - worst email provider ever"
What do you like best about GetResponse?
The interface is clean, and they have decent drag and drop functionality in their automations. Customer support is quick (but often provide incorrect information).
What do you dislike about GetResponse?
Most email providers, e.g., Active Campaign, MailerLite, etc., have pretty standard automation triggers, such as when a form is completed, a tag is added, etc.
In GetResponse, Automation triggers are ridiculous.
If you set "Tag added" as a trigger, or "Form completed" - pretty standard automation triggers in most email systems, you have to set time intervals related to these that make absolutely no sense.
We contacted their help team (who are quite responsive) on multiple occasions, describing how we wanted automations to be triggered, and got different answers every single time. This meant a lot of people didn't receive automated emails they were supposed to get (when tags are added with a purchase). When we changed it to reflect what another support person told us, it incorrectly sent emails out to the thousands of people who had the tag from previously purchasing the item.
So the automation triggers work differently to every other email provider and are basically unusable.
The API is a deadset disaster as well. You won't find this in their API guide, because it makes absolutely no sense - when adding or removing tags with the API on a subscriber, you have to remove every single tag on a person, and reapply all the ones you want. e.g. I can't just add a tag for a purchase via the API. The website has to remember all the persons tags (say they have 20 tags), remove all 20 tags, and then reapply 21 tags including the new one.
Weird, but maybe ok?
Nope. Adding tags back to the person then sends the person through every automation that is triggered when a tag is added.
After asking support so many times and getting different answers, many customers not getting emails they were supposed to get, and people getting emails they weren't supposed to get, we had to move to another provider (MailerLite - which doesn't have drag and drop functionality in automations, but is much better in every way).
We were then 6 month into an annual account, however if you want to cancel your account, that's when you discover that GetResponses policy is outrageously bad, and designed to trick people into letting their account roll over.
As soon as you cancel your account, you lose access to your account. Even if you have 6 months left that you've paid for. They won't refund you, and they also won't allow you to access your account. At all. I can't see how it's even legal to deny you the service that you've paid thousands of dollars for. So you then have to remember to cancel before your subscription is due, which it seems they're hoping you forget to do.
So stay away from this shambles of a system. Active Campaign was better, but also much more expensive. MailerLite is great, and on par pricewise with GetResponse, without all the weirdness and predatory business practices.
What problems is GetResponse solving and how is that benefiting you?
None. GetResponse is a downright disaster to use. Stay away from it
"New with Get Response and loving it!"
What do you like best about GetResponse?
Get Response's customer support team has been fantastic! It has not matter which team I get, when I request help, they have so friendly, knowledgable and genuinely happy to help! Patient, kind and professional, that's a rare combination but apparently not at Get Response!
What do you dislike about GetResponse?
I haven't found a downside so far. It's always uncomfortable changing tools and/or communities but they have made it as painless as possible.
What problems is GetResponse solving and how is that benefiting you?
GetResponse is providing exactly what I expect them to provide. I need a place to build landing/capture pages. Build email lists and maintain those lists. Communicate with teammates and potential teammates.
They do all that well, the only problems I've had are simply knowing my way around their website and products.
That's where their customer service support team has stepped in, guided, helped, and advised me in a knowledgeable and helpful way that has made the experience as seamless and painless as possible.
"Outstanding Experience with GetResponse: User-Friendly Interface & Exceptional Support"
What do you like best about GetResponse?
I’ve been using GetResponse for my email marketing needs, and I couldn't be happier with the experience. What truly stands out is their simple and intuitive interface. I appreciate how easy it is to navigate and use the platform without feeling overwhelmed. Everything is laid out clearly, making creating and managing campaigns and sending newsletters straightforward and stress-free.
However, what sets GetResponse apart is its exceptional customer support. Their live chat team has been nothing short of amazing. Whenever I’ve had questions or needed help, they’ve responded quickly, with patience and understanding. They go above and beyond to ensure that any issues are resolved, and they do so with a friendly, positive attitude that makes you feel valued as a customer.
In a world where customer service often feels like an afterthought, GetResponse’s support team truly shines. I’m incredibly grateful to have found a tool that not only meets my business needs but also provides top-notch support when I need it. Highly recommended!
What do you dislike about GetResponse?
I have faced none up till now, using it for 5 years
What problems is GetResponse solving and how is that benefiting you?
GetResponse is solving several key problems that I faced with email marketing. First and foremost, it simplifies the process of creating, sending, and managing email campaigns. Before using GetResponse, I struggled with complex platforms that made designing professional-looking emails and tracking their performance difficult. GetResponse’s intuitive interface has removed that barrier, allowing me to create effective campaigns without extensive technical knowledge easily.
Additionally, GetResponse has streamlined my workflow with its automation features. It helps me save time by automating follow-ups and segmenting my audience, ensuring that the right messages reach the right people at the right time. This has significantly improved my engagement rates and overall campaign effectiveness.
Overall, GetResponse is helping me run more effective and efficient campaigns, allowing me to focus on growing my business instead of getting bogged down by technical challenges.
"A platform with a lot of possibilities, and great customer service"
What do you like best about GetResponse?
The customer service! Sometimes it can be difficult to figure out how to succeed in emailmarketing, and for e.a. automations, but the customer service team is always there to help you within 1 minute.
What do you dislike about GetResponse?
There could be more 'help' options at some points, which give an explanation about an option. like in the automation or when creating 'scores' of segments'.
What problems is GetResponse solving and how is that benefiting you?
It's solving the problem that in my last email provider system, there were limitations about segmenting my audience. GetResponse offers more options to segment the audience.
"Easy to use platform with a variety of features"
What do you like best about GetResponse?
I think the best feature GetResponse has is their customer support. Running email campaigns can be complicated, especially if you use all the different features like segmentation, webinars, and workflows. So it's great to have someone in th elive chat feature there to help you. I've not had to wait more than a minute for a support agent to help me out and I've been using the platform for over 6 years.
What do you dislike about GetResponse?
Billing is a bit confusing. There are many plans and multiple levels in each plan depending on how many contacts you have. If you go over you contracted anount of contacts, there is no warning email or notification, they just charge you extra making it hard to budget your business expenses. You need to keep a close eye on your subscribers to make sure you upgrade in time to a higher plan to accomodate them all.
What problems is GetResponse solving and how is that benefiting you?
GetResponse helps with email marketing. I need to set up automations and segmentations specifically as I have leads from multiple countries and need to offer them all services based on theor location.
"Get Response is an all in one small business solution that does everything and does it all very well"
What do you like best about GetResponse?
It fulfills every business need and does so very well. Customer support is hands down the best in the business. I use GR every day in my business and it's super easy to use.
What do you dislike about GetResponse?
Nothing. I have found there to be noting that GR can not help me with.
What problems is GetResponse solving and how is that benefiting you?
Landing pages, email provider, contact list. It helps me run my entire business
"I was trying to solve a very specific problem with DKIM integration."
What do you like best about GetResponse?
I had tried to fix this issue myself, but to no avail. When I finally asked a question of the support team, they were able to fix my issue in minutes. And now my website is up and functioning just like it should. It was very easy.
What do you dislike about GetResponse?
I have not had any experience with GetResponse being unhelpful. There is a learning curve with their products but once you figure it out, it's all good.
What problems is GetResponse solving and how is that benefiting you?
generating and maintaining an email list
ease of communiction with the list
design is good
website integration
autoresponders
"Get Response is our go-to for Email Marketing"
What do you like best about GetResponse?
Get Response has been a great help not only with our email campaigns and newsletter but also with pop-ups, fly ins, auto responders and landing pages. When you get stuck their support is very helpful.
What do you dislike about GetResponse?
I wish there wasn't such a large price increase to upgrade to the marketing automation. We are looking forward to be able to use some of the cool extra features the automation provides.
What problems is GetResponse solving and how is that benefiting you?
Get Response helps us market better and faster. As a small business our time is critical and Get Response helps save a lot of time with their unique features like the premade templates.
"Outstanding customer service"
What do you like best about GetResponse?
The quality of customer service is truly above and beyond any customer service I've ever experienced with any other company. I can literally open a live chat late at night and an actual, live support agent is there to help immediately or within a matter of minutes.
Every support agent that I've opened a chat with was extremely knowledgeable on the many different features of GetResponse. I've asked some fairly technical questions, and every support agent immediately knew the answer to any question I asked.
The support agents are also very friendly and patient, even when I had more than one question during the live chat.
What do you dislike about GetResponse?
I honestly can't think of anything about GetResponse that I don't like. It's an extremely powerful service with a ton of helpful features.
What problems is GetResponse solving and how is that benefiting you?
It is an email marketing service that my customers use for building their mailing lists and sending helpful content to their email subscribers. I am personally going through many of the features so that I can advise my customers on how to best use GetResponse in their businesses. I will be recommending GetResponse to all of my customers and clients.
"Impressed and Grateful"
What do you like best about GetResponse?
We did extensive research on CRM's and GetResponse was our standout. It had all the features we needed for our extensive range of products and services.
Once we decided to go ahead and purchase, my team made a mistake, selecting annual instead of monthly.
Whilst the GetResponse policy is not to refund, after listening to our situation, the team was able to understand the unique situation and responded favorably, changing our plan to monthly and refunding our overpayment.
Very grateful. Thank you.
What do you dislike about GetResponse?
At this stage, we like everything about GetResponse. Early days, however, we extensively reviewed other CRM's and GetRepsonse was a clear standout.
What problems is GetResponse solving and how is that benefiting you?
Combining several databases into one, so we can market to all clients of all products and services simultaneously.
"A useful tool that will help your business grow!"
What do you like best about GetResponse?
I regularly use GetResponse to reach out to a big database of music fans with newsletters featuring news, new music, new merchanise and anything else relevant that needs to be promoted. As someone who works in the music industry, I feel GetResponse is a great tool for artists and musicians looking to expand their reach and connect with their fanbase.
Not only is GetResponse really easy to use (you don’t need to be an expert to get your head around it), it also integrates various other programmes, such as wordpress. This integration allows me to collect hundreds of email addresses every week, passively. These are people who have opted in to receive newsletters via our website as well as those who choose to receive merchandise newsletters while making purchases from the online merch store.
Back to making newsletters: GetResponse allows you to customise your newsletters however you deem fit. It makes it very easy to send out emails that are representative of your brand – you can add images, use any colour you could possibly want etc. You can be as creative as you like!
Another thing I’ve used GetResponse for are card abandonment emails. These have contributed greatly to boosting sales.
Finally, I can’t fault GetResponse's customer service – it’s been fantastic every time I’ve needed assistance.
What do you dislike about GetResponse?
We have yet to come across anything that we dislike about GetResponse.
What problems is GetResponse solving and how is that benefiting you?
GetResponse is looking into some design/template issues we are facing, namely some lines that appear. Nothing too serious.
Add New Comment