Salesforce Service Cloud Review



What is Salesforce Service Cloud?

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Overview of Salesforce Service Cloud

Seller :
Salesforce
HQ Location :
San Francisco, CA
Year founded :
1999
Language supported :
English French Italian Japanese Dutch Spanish Swedish Chinese Hindi
User satisfaction :
97
Integrations :
Salesforce Zendesk Shopify Pipedrive Mailchimp HubSpot QuickBooks Magento WooCommerce Zoho Jira Sugar CRM SAP Freshdesk Microsoft Dynamics Sage Wrike Keap Oracle Freshbooks NetSuite CRM
Devices Supported :
Windows Android iPhone/iPad Mac Web-based Linux
Deployment :
Cloud Hosted
Customer Types :
Small Business Large Enterprises Medium Business
Pricing Model :
Monthly payment Annual Subscription
Support :
Email Phone Live Support Training Tickets
Phone :
+1 (800) 667-6389

Overview of Salesforce Service Cloud Features

  • Roles and permissions
  • Data and file storage
  • Web services API
  • Topics and recommendations
  • Social customer service starter pack
  • Advanced case management
  • Chatter
  • Advanced reporting features
  • Community starter
  • Unlimited custom applications
  • Developer Sandbox
  • Work order management
  • Service analytics app
  • Order management
  • Case email auto-response
  • Case auto-assignment
  • Google Apps integration
  • Customer account portal
  • Web and email case capture
  • Workflow and approval automation
  • Case milestone tracker
  • AppExchange app integration
  • Product tracking
  • Unlimited online training
  • Service contracts and entitlements
  • Field service dispatch
  • Files
  • Omni-channel routing
  • Service console
  • Customer community
  • Custom profiles
  • Email templates
  • Asset management
  • Omni-channel supervisor
  • Snap-ins for live agent chat
  • Offline access
  • Customizable reports and dashboards
  • Activity feed
  • Record types
  • Case escalation rules and queues
  • Developer Pro Sandbox
  • Task management
  • Salesforce mobile app
  • Lightning App builder
  • Opportunity tracking
  • Standard success Plan
  • Knowledge
  • Social customer service pro
  • Lead-contact account management
  • Custom page layouts
  • Email integration with Outlook
  • Salesforce identity
  • Computer Telephony Integration (CTI)

Downloads

Pricing Plans

Service Essentials Edition

$ 25 USD

Per user/month (billed annually)

Professional Edition

$ 75 USD

Per user/month (billed annually)

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