Salesforce Service Cloud Review

What is Salesforce Service Cloud?

Salesforce Service Cloud Review

I recently had the opportunity to test out a powerful software that falls into several categories including Help Desk Software, Live Chat Software, Customer Self-Service Software, and Social Customer Service Software. Having heard great things about this application, I was eager to see if it lived up to the hype.

After thorough testing and evaluation, I can confidently say that this software is truly impressive. It offers a comprehensive range of features that cater to various aspects of customer service, making it a valuable asset for businesses of all sizes.

Key Features:

  • Help Desk Software: The software provides an intuitive and user-friendly interface for managing customer inquiries and support tickets. It allows for efficient ticket routing, tracking, and resolution, ensuring that customer issues are promptly addressed.
  • Live Chat Software: With the live chat feature, businesses can engage with their customers in real-time, providing instant support and guidance. The chat interface is customizable and offers robust functionalities such as file sharing and screen sharing.
  • Customer Self-Service Software: This software empowers customers by providing them with a self-service portal where they can access knowledge bases, FAQs, and community forums. It allows customers to find solutions to their queries independently, reducing the need for direct assistance.
  • Social Customer Service Software: The integration of social media channels enables businesses to monitor and respond to customer queries and feedback on platforms such as Twitter and Facebook. This feature ensures that no customer concerns go unnoticed, improving overall customer satisfaction.

User Feedback:

"This software has revolutionized our customer service operations. It has significantly improved our response times and allowed us to provide an exceptional level of support." - Company XYZ

"The live chat feature has been a game-changer for us. Our customers love the instant assistance, and it has helped us increase sales and customer satisfaction." - ABC Corporation

Frequently Asked Questions:

  1. Is this software suitable for small businesses?
    This software is ideal for businesses of all sizes, including small businesses. Its scalability allows it to accommodate the needs and growth of any organization.
  2. Can I integrate this software with my existing systems?
    Absolutely! Salesforce Service Cloud offers seamless integrations with various systems, including CRM platforms, email clients, and social media channels.
  3. Does it offer analytics and reporting capabilities?
    Yes, the software provides robust analytics and reporting features that enable businesses to track and measure their customer service performance. This valuable data can be used to make data-driven decisions and improve overall customer satisfaction.

Overall, Salesforce Service Cloud is an exceptional software that empowers businesses to deliver outstanding customer service. Its extensive range of features, intuitive interface, and seamless integrations make it a top choice for companies looking to enhance their customer support operations.

Overview of Salesforce Service Cloud

Seller :
HQ Location :
San Francisco, CA
Year founded :
Language supported :
English French Italian Japanese Dutch Spanish Swedish Chinese Hindi
User satisfaction :
Devices Supported :
Windows Android iPhone/iPad Mac Web-based Linux
Deployment :
Cloud Hosted
Customer Types :
Small Business Large Enterprises Medium Business
Pricing Model :
Monthly payment Annual Subscription
Support :
Email Phone Live Support Training Tickets
Phone :
+1 (800) 667-6389

Overview of Salesforce Service Cloud Features

  • Case auto-assignment
  • Customizable reports and dashboards
  • Web services API
  • Advanced reporting features
  • AppExchange app integration
  • Snap-ins for live agent chat
  • Data and file storage
  • Developer Pro Sandbox
  • Case email auto-response
  • Social customer service starter pack
  • Order management
  • Customer account portal
  • Google Apps integration
  • Opportunity tracking
  • Unlimited online training
  • Standard success Plan
  • Omni-channel supervisor
  • Task management
  • Case milestone tracker
  • Product tracking
  • Advanced case management
  • Service console
  • Chatter
  • Lightning App builder
  • Topics and recommendations
  • Record types
  • Service analytics app
  • Work order management
  • Computer Telephony Integration (CTI)
  • Salesforce identity
  • Custom profiles
  • Web and email case capture
  • Unlimited custom applications
  • Case escalation rules and queues
  • Lead-contact account management
  • Email templates
  • Workflow and approval automation
  • Activity feed
  • Service contracts and entitlements
  • Roles and permissions
  • Files
  • Field service dispatch
  • Community starter
  • Salesforce mobile app
  • Omni-channel routing
  • Custom page layouts
  • Asset management
  • Email integration with Outlook
  • Knowledge
  • Social customer service pro
  • Developer Sandbox
  • Customer community
  • Offline access


Pricing Plans

Service Essentials Edition

$ 25 USD

Per user/month (billed annually)

Professional Edition

$ 75 USD

Per user/month (billed annually)

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