Salesforce Social Studio Review



What is Salesforce Social Studio?

Social Studio allows you to tap into the power of social media in your marketing, customer service, and sales organizations.

Overview of Salesforce Social Studio

Seller :
Salesforce
HQ Location :
San Francisco, CA
Year founded :
1999
Language supported :
English French Italian Dutch Spanish Swedish
User satisfaction :
96
Devices Supported :
Windows iPhone/iPad Mac Web-based
Deployment :
Cloud Hosted
Customer Types :
Small Business Medium Business
Pricing Model :
Quote-based
Support :
Email Phone
Phone :
+1 (800) 667-6389

Overview of Salesforce Social Studio Features

  • On-Screen Imagery
  • Customer Service Cases
  • Built-in Social Advertising
  • Content Management
  • Single Customer View
  • Target Insights
  • User and Team Workspaces
  • Customizable Dashboards
  • Image Recognition
  • Automatic Routing
  • Brand Sentiment
  • Comprehensive Multichannel Customer View
  • Machine Learning
  • Post Priority
  • Campaign Results Tracking
  • Customer Activity
  • Social Media Engagement
  • Salesforce Mobile Apps
  • Real Discussion Insights
  • Reporting
  • Campaign Collaboration
  • Topic Profiles
  • Campaign Feedback
  • ML Sentiment Analysis
  • Role- and Group-based Access
  • Customer Interactions
  • Market Intelligence

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