Freshdesk Review
Our score 8.8
What is Freshdesk?
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Overview of Freshdesk
Overview of Freshdesk Features
- Email to Knowledge Base Content
- Customized Reports
- Immediate Solutions Provider
- Real-time Email Notification
- Feedback Mechanism
- Time-triggered Automation
- Intelligent Ticket Management
- Agent Management and Delegation
- Ticket Dispatch
- Identity and Access Management
- Customer Segmentation
- Pre-formatted Response Generation
- Repeated Action Automation
- Multichannel Support
- Real-time customer analytics
- Custom Ticketing, URL, and apps
- Agent Collision Detection
- Knowledge Base Monitoring
- Team Huddle
- Ticket Splitting
- Custom Ticket Creation
- Linked Tickets
- Ticket Management and Monitoring
- Custom SSL Certificates
- SLA Management
- Shared Ownership
- Team Inbox
- Moderation Creation and Management
- IP and Network Restrictions
- Helpdesk and customer satisfaction reports
- Event-triggered Automation
- Portal Design and Customization
- Forum topic to ticket conversion
Gallery
Videos
Pricing Plans
Free
For UNLIMITED agents
$15
/ agent / month billed annually
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