Freshdesk Review



What is Freshdesk?

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Overview of Freshdesk

Seller :
Freshworks
HQ Location :
San Mateo, CA
Year founded :
2010
Language supported :
Arabic Czech Danish German English Finnish French Croatian Hungarian Indonesian Italian Japanese Dutch Norwegian Polish Portuguese Romanian Slovak Spanish Swedish Thai Turkish Vietnamese Russian Chinese
User satisfaction :
97
Integrations :
Microsoft Teams Dropbox Harvest Facebook Magento Zoho Sugar CRM Twitter Capsule CRM
Devices Supported :
Android iPhone/iPad Web-based
Deployment :
Cloud Hosted
Customer Types :
Small Business Large Enterprises Medium Business Freelancers
Pricing Model :
Monthly payment
Support :
Email Phone Live Support Training Tickets

Overview of Freshdesk Features

  • Email to Knowledge Base Content
  • Customized Reports
  • Immediate Solutions Provider
  • Real-time Email Notification
  • Feedback Mechanism
  • Time-triggered Automation
  • Intelligent Ticket Management
  • Agent Management and Delegation
  • Ticket Dispatch
  • Identity and Access Management
  • Customer Segmentation
  • Pre-formatted Response Generation
  • Repeated Action Automation
  • Multichannel Support
  • Real-time customer analytics
  • Custom Ticketing, URL, and apps
  • Agent Collision Detection
  • Knowledge Base Monitoring
  • Team Huddle
  • Ticket Splitting
  • Custom Ticket Creation
  • Linked Tickets
  • Ticket Management and Monitoring
  • Custom SSL Certificates
  • SLA Management
  • Shared Ownership
  • Team Inbox
  • Moderation Creation and Management
  • IP and Network Restrictions
  • Helpdesk and customer satisfaction reports
  • Event-triggered Automation
  • Portal Design and Customization
  • Forum topic to ticket conversion

Videos

Pricing Plans

Sprout

Free

For UNLIMITED agents

Blossom

$15

/ agent / month billed annually

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