Freshservice Review


What is Freshservice?

A comprehensive review of an innovative service desk software

As an IT professional, I had the opportunity to test and evaluate a cutting-edge software solution recently. During my evaluation, I was particularly impressed with its features, ease of use, and overall effectiveness. This software solution belongs to the Service Desk Software category and offers extensive capabilities in IT Service Management Tools, Incident Management Software, and Enterprise IT Management Suites Software. Let's dive into the key features and my personal experience with this remarkable software!

Key Features:

  1. User-friendly interface: The software offers a clean and intuitive user interface, allowing users to navigate effortlessly and access the different functionalities without any hassle.
  2. Ticketing system: The ticketing system provided by this software is exceptional. It efficiently automates the ticket generation process, enabling users to handle customer queries, incidents, and various IT requests seamlessly.
  3. Asset management: The software comes equipped with a robust asset management feature. It allows users to maintain a comprehensive database of all their IT assets, track their status, and efficiently manage their life cycles.
  4. Knowledge base: The knowledge base feature of this software is truly impressive. It enables users to create and share articles, documentation, and FAQs, empowering both employees and customers to find resolutions to common issues quickly.
  5. Reporting and analytics: With its advanced reporting and analytics capabilities, this software allows users to gain valuable insights into various aspects of their IT operations. The generated reports are visually appealing, making it easier to analyze and present data.

Personal Experience:

During my testing, I found this service desk software to be highly efficient and effective in streamlining IT service management. Its user-friendly interface made it a breeze to navigate through different modules and perform tasks. The ticketing system simplified the process of managing customer queries and incidents, ensuring timely resolutions. Furthermore, the asset management feature provided a centralized platform to monitor and track IT assets effortlessly. The knowledge base was also an incredible resource that facilitated self-service for both employees and customers.

One aspect that particularly impressed me was the software's reporting and analytics capabilities. The ability to generate insightful reports and visualize data in a meaningful way allowed me to identify trends, optimize processes, and improve overall IT operations.

Frequently Asked Questions (FAQ):

  1. Is this software suitable for small-scale businesses?
    Absolutely! This software is designed to cater to businesses of all sizes, including small-scale enterprises. Its scalability and flexibility ensure that it can adapt to the specific needs of any organization, regardless of its scale.
  2. Can this software be easily integrated with existing IT infrastructure?
    Yes, this software offers seamless integration with various third-party applications and popular ITSM tools. Its compatibility and extensive APIs make the integration process smooth and hassle-free.
  3. Is the software secure, considering the sensitive nature of IT operations?
    Security is of utmost importance, and this software recognizes that. It provides robust security measures to safeguard critical data and ensure compliance with industry regulations. From encryption to access controls, this software prioritizes the confidentiality and integrity of your IT operations.

Overall, the experience of using this service desk software was exceptional. Its comprehensive features, user-friendly interface, and powerful capabilities make it an ideal choice for businesses looking to enhance their IT service management. I highly recommend exploring this innovative software to streamline your IT operations!

Overview of Freshservice

Seller :
Freshworks
HQ Location :
San Mateo, CA
Year founded :
2010
Language supported :
Czech Danish German English Finnish French Hungarian Indonesian Japanese Dutch Norwegian Polish Portuguese Slovak Spanish Swedish Turkish Vietnamese
User satisfaction :
96
Devices Supported :
Windows Android iPhone/iPad Mac Web-based Linux
Deployment :
Cloud Hosted
Customer Types :
Small Business Large Enterprises Medium Business Freelancers
Pricing Model :
Monthly payment Annual Subscription Quote-based
Support :
Email Phone Live Support Training Tickets

Overview of Freshservice Features

  • Problem Management
  • Round Robin
  • Multiple Portal Languages
  • Domain Mapping
  • Unlimited Mailboxes
  • Multiple Business Hours
  • Advanced Reporting
  • Basic Ticketing
  • Change Management
  • Portal Customization
  • Release Management
  • Contract Management
  • Priority Matrix
  • Announcements
  • Scheduler
  • SLA Management
  • Time Tracking
  • Intelligent Automation Tools
  • Multiple SLA Policies
  • Self Service Portal
  • Agent Collision
  • Enterprise Reporting
  • CMDB
  • Custom Mailbox
  • Incident Management
  • Basic Reporting
  • Service Catalog
  • Integrated Game Mechanics
  • Customizable Agent Roles
  • Asset Reporting
  • IP Whitelisting
  • Knowledge Base
  • Widgets
  • Satisfaction Surveys
  • MSP Plugin
  • 1 Free Custom SSL

Videos

Pricing Plans

STARTER

$19

/agent/month billed yearly

GROWTH

$49

/agent/month billed yearly

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