Freshcaller Review
Our score 8.2
What is Freshcaller?
Contact Center Software Review
After extensively testing and utilizing various contact center software, I wanted to share my thoughts on one particular solution that has truly exceeded my expectations. This robust and feature-rich software has revolutionized our contact center operations, enabling us to deliver exceptional customer service with ease.
Simplifying Contact Center Operations
This software has truly simplified our contact center operations in numerous ways. With its intuitive interface and user-friendly design, our agents were able to quickly adapt and maximize their productivity. The software provides seamless integration with our existing systems, allowing for effortless management of incoming and outgoing calls.
Reliable VoIP Providers
One of the standout features of this software is its reliable and high-quality VoIP service. With crystal clear voice calls and minimal latency, our agents can effectively communicate with customers without any disruptions. The seamless integration of VoIP providers enables us to choose the most suitable option that fits our business requirements.
Efficient Contact Center Workforce Management
The contact center workforce management capabilities of this software truly impressed us. It offers comprehensive tools for scheduling, tracking agent performance, and managing workloads. These features have greatly improved our workforce efficiency and optimized our resource allocation, resulting in enhanced customer satisfaction and reduced costs.
Enhancing Contact Center Quality Assurance
The software's contact center quality assurance capabilities have enabled us to consistently provide exceptional customer service. Its robust monitoring and recording features allow us to review agent interactions, identify areas for improvement, and ensure adherence to our quality standards. With this software, we have gained valuable insights into our contact center performance, which has positively impacted our overall customer experience.
Key Features:
- Simplified contact center operations
- Reliable VoIP providers
- Contact center workforce management
- Contact center quality assurance
FAQ:
- Can this software integrate with existing systems?
- How does the software assist in contact center workforce management?
- Does the software provide contact center quality assurance features?
Yes, this software seamlessly integrates with existing systems, facilitating smooth operations.
This software offers comprehensive tools for scheduling, tracking agent performance, and managing workloads, resulting in enhanced workforce efficiency.
Absolutely, this software offers robust monitoring and recording capabilities to ensure adherence to quality standards and improve overall customer experience.
Overview of Freshcaller
Overview of Freshcaller Features
- Agent presence status
- Custom greetings
- Call logs
- Port-in numbers
- Toll-free numbers
- Call from any number
- Multi-level IVR
- Desktop notifications
- Real-time phone provisioning
- Contextual response and In place editing
- Call barging
- Call blocking
- Voicemail
- Call forwarding
- Reporting
- Auto-receptionists
- Call masking
- Call monitoring
- Centralized management
- Customer interaction history
- Wait queues
- Shared lines
- Route to groups
- Call failover
- Global phone usage
- International numbers
- Call conferencing
- Inbound caller ID
- Vanity numbers
- Real-time dashboard
- Answer in browser
- Automatic call recording
- In-call actions
- Warm transfer
- Business hours
- Local phone numbers
- Information extensions
- Call queue visibility
- Call notes
Gallery
Videos
Downloads
Pricing Plans
0
Free unlimited agents + pay per minute
$15
Per agent/month + pay per minute
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