Zammad Review


What is Zammad?

Zammad Review

I recently had the opportunity to test out a new software that promises to revolutionize the way customer support is handled. I was impressed with the user-friendly interface and the seamless integration of all the features.

Pros:

  • Intuitive design makes it easy to navigate
  • Customizable ticketing system for efficient workflow
  • Unified communication channels for better customer interaction

Cons:

  • Learning curve for some of the more advanced features
  • Limited reporting capabilities compared to other software

User Reviews:

"Zammad has transformed the way we handle customer inquiries. It has streamlined our processes and improved our response times." - Happy User
"I appreciate the flexibility of the software and the ability to tailor it to our specific needs." - Satisfied Customer

Key Features:

  • Integrated ticketing system
  • Unified communication channels
  • Customizable workflows

FAQ:

Is Zammad suitable for small businesses?
Yes, Zammad can be customized to fit the needs of businesses of all sizes.
Can I track customer inquiries across multiple channels?
Yes, Zammad allows you to centralize all communication channels for easy tracking.

Overview of Zammad

Seller :
Zammad GmbH
HQ Location :
Berlin, DE
Year founded :
2015
Language supported :
German English
User satisfaction :
100
Devices Supported :
Windows Mac Web-based Linux
Deployment :
Cloud Hosted
Customer Types :
Small Business Large Enterprises Medium Business
Pricing Model :
Monthly payment Annual Subscription

Overview of Zammad Features

  • Alerts / Escalation
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Management
  • IT Asset Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-Time Chat
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

Videos

Pricing Plans

Starter

$7

Per agent per month

Professional

$17

Per agent per month

Plus

$26

Per agent per month

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