LogMeIn Rescue Review
Our score 8.3
What is LogMeIn Rescue?
Review of LogMeIn Rescue
As someone who frequently works remotely and relies on efficient and reliable remote support software, I recently had the opportunity to test out LogMeIn Rescue. After using it extensively, I can confidently say that it is one of the best solutions available in the market. Its extensive range of features, ease of use, and remarkable performance make it a top choice for both businesses and individuals.
User Feedback
Before diving into the specific features and functionality of LogMeIn Rescue, it's important to note that the software has received overwhelmingly positive reviews from users. One user describes it as:
"LogMeIn Rescue has completely revolutionized the way our support team operates. It has significantly reduced our resolution times and allowed us to provide excellent customer service. I can't imagine working without it now."
Another user praises its reliability:
"LogMeIn Rescue has never let us down. Its stability and performance are unmatched. We no longer have to worry about connection issues or lag, which is a huge relief for our remote support team."
Key Features
- Remote Control: LogMeIn Rescue offers seamless remote control capabilities, allowing support agents to access and control a customer's computer from anywhere. The interface is intuitive and responsive, ensuring a smooth experience for both users and agents.
- Chat Support: The built-in chat support feature enables real-time communication between the support agent and the customer. This eliminates the need for lengthy email exchanges and allows for more efficient issue resolution.
- File Transfer: LogMeIn Rescue allows for easy and secure file transfer between the support agent and the customer. This feature is incredibly useful when troubleshooting and resolving complex issues that require the exchange of files or software updates.
- Co-Browsing: With LogMeIn Rescue's co-browsing feature, support agents can view and interact with a customer's web browser in real-time. This helps in guiding customers through specific steps and troubleshooting processes, resulting in quicker issue resolution.
- Reporting and Analytics: The software provides comprehensive reporting and analytics capabilities, allowing businesses to gain insights into their support performance, identify trends, and make data-driven decisions for process improvements.
Frequently Asked Questions
- Is LogMeIn Rescue suitable for businesses of all sizes?
Absolutely! LogMeIn Rescue caters to businesses of all sizes, from small startups to large enterprises. Its scalability and flexibility make it a versatile solution for any support team. - Is LogMeIn Rescue compatible with different operating systems?
Yes, LogMeIn Rescue supports a wide range of operating systems, including Windows, macOS, iOS, and Android, ensuring compatibility with various devices. - How secure is LogMeIn Rescue?
LogMeIn Rescue takes security very seriously. All communications between the support agent and the customer are encrypted, ensuring the protection of sensitive data. Additionally, the software offers multi-factor authentication and complies with industry-standard security protocols. - Does LogMeIn Rescue offer a free trial?
Yes, LogMeIn Rescue provides a free trial period to allow users to experience its features and functionality before making a purchasing decision.
In conclusion, LogMeIn Rescue is an exceptional remote support software that delivers on all fronts. Its feature-rich platform, ease of use, and positive user feedback make it a top choice for businesses and individuals looking for reliable and efficient remote support solutions.
Overview of LogMeIn Rescue
Overview of LogMeIn Rescue Features
- Log-In as administrator
- Integrated content portal
- Windows mobile branding
- Drag and drop file transfer
- Calling card desktop icon
- Administration Center
- Remote diagnostics
- Support session history
- Support session recording
- âWorking hoursâ scheduling
- Web-based Technician Console
- Code web page integration
- Mobile device configuration
- Technician monitoring
- Technician screen sharing
- Centralized scripts
- Multi-monitor navigation
- Top smartphone & tablet support
- Technician screen sharing
- Custom support channels
- Unattended access
- Rescue desktop app
- Multi-session handling
- Technician and administrator management
- Technician and customer satisfaction reporting
- Support session history
- Customer surveys
- Predefined support channels
- Multi-platform remote control
- Custom chat window
- Instant chat
- Estimated waiting time
- Reboot and reconnect
- Internal technician collaboration
- Customized instant chat
- External technician collaboration
- Communication tools
- Rescue Lens
- Session transfer
Gallery
Videos
Downloads
Pricing Plans
$108.25
Per month billed annualy
Comments
"Logmein is always been helpful for me and my team members"
What do you like best about LogMeIn Rescue by GoTo?
It has been helpful in terms of helping clients and members of the team and been very excellent in problem solving
What do you dislike about LogMeIn Rescue by GoTo?
Only one issue i had with logmein that if there are many users logged in at once we were not able to access it and this is the one and only issue I had
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
It was always very helpful and also you can use logmein at the time you are on call via different means and use logmein simultaneously
"Co-browsing and remote support tools under one software"
What do you like best about LogMeIn Rescue by GoTo?
Fastest response by customer support to solve issues either by remote support or remote desktop support. Solve customer issue and connecting to client computer without hassle.
What do you dislike about LogMeIn Rescue by GoTo?
No dislike for now. I have use it everyday for 3 years and found nothing to complaint.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
Improve ticket response user experience by providing real-time solutions for client computer. Ticket prioritization assign for problem that is time sensitive and need to solve quickly.
"Made easy for remote support and administration"
What do you like best about LogMeIn Rescue by GoTo?
In remote session,Switching the users from logmein is very easy to use with logmein app.
What do you dislike about LogMeIn Rescue by GoTo?
As of now there's nothing I dislike about.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
Taking remote session is very useful and controlling the remote machine got easy without Any hanging problem in remote sessions.
"easy to use and useful"
What do you like best about LogMeIn Rescue by GoTo?
It was imperative to use in our job, our clients really liked using it and it was generally very reliable
What do you dislike about LogMeIn Rescue by GoTo?
I think the user experience could be improved - sometimes it's hard to see if a session has been started, or which button to click to resume
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
older clients using our CRM system are typically tech-avoidant and have difficulties with even the most basic virtual functions (Teams calls) so log me in benefits us as they can call us via landline but then share their screens. our clients really love it and will always ask us to use it.
"Useful tool"
What do you like best about LogMeIn Rescue by GoTo?
Un attented access and unlimited devices management
What do you dislike about LogMeIn Rescue by GoTo?
There is no specific setup for the user authentication for unattended devices
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
It is useful to fix end user issue by taking remote we have different methods to connect with user
"7 years of using LogMeIn at two different companies well worth it"
What do you like best about LogMeIn Rescue by GoTo?
LogMeIn enables me to better support customers with Professional Services projects. I have used LogMeIn with two different companies for a total of 7 years.
What do you dislike about LogMeIn Rescue by GoTo?
LogMeIn is not as friendly on MacOS, but it can still work. From my experiences there are more hoops to go through with LogMeIn on MacOS than on Windows.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
Though Zoom and Teams have remote control options, neither of them allow you to share a clipboard and copy paste text from your side to the remote host's side. Also, the file transfer tool is a valuable tool to quickly transmit information from one host to the other.
"Desktop Support Enginner"
What do you like best about LogMeIn Rescue by GoTo?
I Love the ease of use and the relability of LogMeIn. Its aslo very easy for the Customer to Use and follow the steps
What do you dislike about LogMeIn Rescue by GoTo?
The length it takes to connect to the user.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
N/A
"LogMeIn Rescue elevates customer support"
What do you like best about LogMeIn Rescue by GoTo?
LogMeIn Rescue has made customer support much easier for our agents. It is much more efficient when everyone is looking at the same screen and you are not trying to direct clients to click a specific button and they are on a different screen than you think they are. We utilize LogMeIn all day long.
What do you dislike about LogMeIn Rescue by GoTo?
It slows down the performance of the computer that you are logged into.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
LogMeIn Rescue allows our customer support team to quickly assist clients and troubleshoot issues.
"The Real Rescue & Safety"
What do you like best about LogMeIn Rescue by GoTo?
The software seems to be highly effective for the remote teams as we often come across challenges with our systems/machines and LogMeIn creates a smooth passage through which the operations are not impacted which ultimately leads to minimum TAT for majority of the issues which requires troubleshooting.
The best part is that it works with all the browsers hence giving almost zero difficulties for the IT teams to operate it.
The support is not much required but seems to be quick and accessible. The implementation being smooth as well.
Though we didin't sign up for any integrations, but it seems to be effective as well.
What do you dislike about LogMeIn Rescue by GoTo?
I believe that the pricing is more on the upper hand which is expected to be the reason that LogMeIn might not be able to tap the smaller businesses.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
It helps us in supporting our remote teams with the quicket TAT and impacting their day to day operations in the least possible manner.
"Amazing remote tool product"
What do you like best about LogMeIn Rescue by GoTo?
It is very useful for both customers and vendors. Screenshots multiple sessions and super fast access.
What do you dislike about LogMeIn Rescue by GoTo?
As such there's nothing to dislike but it takes a lot of time to get the code and sometimes the session get disconnected.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
Make the business process easy and improve it.
"The convenience of logmein"
What do you like best about LogMeIn Rescue by GoTo?
This is a very useful platform for me as an IT professional to provide the remote support for my end users, very seamless indeed.
What do you dislike about LogMeIn Rescue by GoTo?
Would be great if we can integrate ysibg sso for secure access, without having to remember a separate login.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
It provides you with the ability to take control of the remote end user laptop, thus the ease in assisting with the issue or even provide the necessary training.
"LogMeIn Rescue - Review"
What do you like best about LogMeIn Rescue by GoTo?
LogMeIn Rescue provides best and fastest remote login services. It saves our both time and money . It helps in providing IT support to our customers without any glitch and errors. After moving to LogMeIn Rescue , we are able to increase our productivity by 35 % and reduce our response time to atleast 30% to complete our service tickets. It also provides best security from cyber threats and efficiency , provides cutting edge features and technology at reasonable cost.
What do you dislike about LogMeIn Rescue by GoTo?
UI can be improved to make it more user friendly as well with simple control to work as well as train new employees to learn and work with ease .
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
Problem with network disconnection with client computer as well as Simpler and user free UI controls.
"Remote Control Your Company With EASE"
What do you like best about LogMeIn Rescue by GoTo?
Ease of access and set up the entire team and their stations are all connected and able to be accessed and monitored at all times
What do you dislike about LogMeIn Rescue by GoTo?
Nothing to dislike this is a must have with the business world if you have a team who work remotely which is the new workforce style you want a program like this only problem is why they werent around so many programs ago...
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
Makes life easier for my managers and team to do the job right and the fact if there is an issue it is very simple to get fixed eveyrone is on the same page now that we have this program
"Great"
What do you like best about LogMeIn Rescue by GoTo?
Remote sessions to make it easier for techncian to assit user
What do you dislike about LogMeIn Rescue by GoTo?
not being able to control every aspect of the user computer without elevating
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
now users are able to work from home and get help with technical problems
"We depend on it"
What do you like best about LogMeIn Rescue by GoTo?
dependable and ever present - remote log in never looked so easy - and ever improving and receptive to suggestions
What do you dislike about LogMeIn Rescue by GoTo?
some times the desktop widget is a bit figitty and there is nothing more concerning than a fidgetty widget
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
we need to see exaxctly what our customer is seeing and this then control it all - I love taking control
"Remote access review for the logmein"
What do you like best about LogMeIn Rescue by GoTo?
There is link and code to share with user. When the admin credentials used the screen is not visible to user. Easily able to install application in the user. Securely setup with several steps foer permission from user side. Globally accepted app for professionals in service desk, technical support. The unmute, chat option are great to connect with users. Overall, I love working with the logmein.
What do you dislike about LogMeIn Rescue by GoTo?
There is no dislike things while using this app.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
It very useful to install application. For troubleshooting the ms office application.
Checking up the peripherals. For all the issues, I used this app to resolve the issues.
"It was a good and smooth experience to try this"
What do you like best about LogMeIn Rescue by GoTo?
remotely controlling a computer from a different location using an Internet connection. LogMeIn Pro provides easy remote computer access to our desktop and all its apps, files, and information - as if we are sitting in front of it.
What do you dislike about LogMeIn Rescue by GoTo?
Nothing much as much as of now because i felt it satisfactory
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
Easy acces with filtrtation
"How does GoTo impacts in modern days"
What do you like best about LogMeIn Rescue by GoTo?
GoTo is a set of tools which will support the remote work online meetings and webinars it also offers the GoTo connects and which will helps in the situation where people in certain situations can't go to office virtually will be most useful with this GoTo feature and it will gives us a breakthrough in situations we already faced in the past like covid 19 etc. Its a simple and essential tool to be recommended and used.
What do you dislike about LogMeIn Rescue by GoTo?
As every product we have likes and dislikes yes, few points that should be highlighted where when functioning it might has occasional connectivity issues and complexity of understamd the product other than that it has high build quality but more complex structure
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
LogMeIn Rescue by GoTo solves the remote problems related to support functionality like It helpdesk by minimising the time by travelling and addresses the query with in minutes with out any intervention. It also supports directly helping the troubleshooting steps by providing the resolution. It will reduce the downtime, lowering the travel expenses etc.
"GoTo for Rescue"
What do you like best about LogMeIn Rescue by GoTo?
Rescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue is fast: No delays or wasted time to initiate a support session. You can get someone to login right away and get answers to what is wrong or not working.
What do you dislike about LogMeIn Rescue by GoTo?
I don't have much that I dislike other than the price per se. I do know that they offer a free trial and that way you get to see what it is about and how it many be able to help you.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
At times my computers tend to not work and they are freezing and that is the reason that I am able to call in and get somone to work on my computer right away, not wait for a call back.
"Rescue Lives Up To Their Name!!!"
What do you like best about LogMeIn Rescue by GoTo?
I think the biggest benefit to using Rescue is how simple it was for my company to adapt to using it. It provided an immense help to our staff, and in turn made for a positive customer experience in the end. The ability to connect remotely to our customers when they need help made this without a doubt our main go-to tool.
Plus, it goes without saying it was very user-friendly as well.
What do you dislike about LogMeIn Rescue by GoTo?
The only main issue we had with it, and it caused us to address our hardware as a staff was the compatibility issue. A lot of employees used android, and some used IOS. I felt, and a lot of staff felt they got a different experience depending on which one they used.
What problems is LogMeIn Rescue by GoTo solving and how is that benefiting you?
It solved one main problem and that was the lack of ability to easily connect with our clients. I feel that Rescue did just that. It rescued us from a place where we were unsure if we could help to the best of our abilities, and made it so easy to do so. It is benefitting us through all of the positive feedback our clients have given us, coupled with a positive response from our people in the office and working remotely!
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