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LogMeIn Rescue Review

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Our score 8.3

What is LogMeIn Rescue?

By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

Overview of LogMeIn Rescue

Seller :
LogMeIn
HQ Location :
Boston, MA
Year founded :
2003
Language supported :
German English French Dutch Portuguese Spanish
Integrations :
Salesforce Zendesk Freshdesk
Devices Supported :
Windows Android iPhone/iPad Mac Web-based
Deployment :
Cloud Hosted On Premise
Customer Types :
Small Business Large Enterprises Medium Business
Pricing Model :
Annual Subscription
Support :
Email Phone Live Support Training Tickets

Overview of LogMeIn Rescue Features

  • Log-In as administrator
  • Integrated content portal
  • Windows mobile branding
  • Drag and drop file transfer
  • Calling card desktop icon
  • Administration Center
  • Remote diagnostics
  • Support session history
  • Support session recording
  • “Working hours” scheduling
  • Web-based Technician Console
  • Code web page integration
  • Mobile device configuration
  • Technician monitoring
  • Technician screen sharing
  • Centralized scripts
  • Multi-monitor navigation
  • Top smartphone & tablet support
  • Technician screen sharing
  • Custom support channels
  • Unattended access
  • Rescue desktop app
  • Multi-session handling
  • Technician and administrator management
  • Technician and customer satisfaction reporting
  • Support session history
  • Customer surveys
  • Predefined support channels
  • Multi-platform remote control
  • Custom chat window
  • Instant chat
  • Estimated waiting time
  • Reboot and reconnect
  • Internal technician collaboration
  • Customized instant chat
  • External technician collaboration
  • Communication tools
  • Rescue Lens
  • Session transfer

Videos

Downloads

Pricing Plans

Rescue Remote Support

$108.25

Per month billed annualy

Details
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