JivoChat Review


What is JivoChat?

Review of JivoChat - Live Chat Software

As a user who has been using and testing JivoChat, I must say that this software has exceeded my expectations in terms of its features, usability, and effectiveness. JivoChat is an exceptional live chat software that has truly revolutionized the way businesses interact with their customers online.

Key Features:

  • Real-time communication: JivoChat allows businesses to chat with their website visitors in real-time, ensuring instant and effective communication.
  • Multi-channel compatibility: This software supports various channels including website chat, Facebook Messenger, WhatsApp, and many more, making it convenient for customers to reach out.
  • Visitor monitoring: JivoChat provides detailed insights about website visitors, including their location, browsing behavior, and navigation history, allowing businesses to personalize their interactions.
  • Pre-chat forms: With customizable pre-chat forms, businesses can collect valuable customer information before starting the conversation, enabling them to offer personalized assistance.
  • Chat transfer: JivoChat allows seamless transfer of chats between agents, ensuring that customers receive the support they need without any interruptions.

Now, let's hear what other users have to say about JivoChat:

"JivoChat has completely transformed the way we communicate with our customers. The real-time chat feature has significantly improved our response time, leading to higher customer satisfaction." - John, e-commerce business owner
"The multi-channel compatibility of JivoChat is a game-changer. We can now engage with our customers through their preferred channels, resulting in increased engagement and conversions." - Sarah, marketing manager

Along with its impressive features, JivoChat boasts a user-friendly interface that makes it incredibly easy to navigate and utilize. The software offers seamless integration with various CMS platforms, allowing businesses to manage their customer communication efficiently.

Frequently Asked Questions (FAQ):

  1. Is JivoChat easy to install?
    Yes, JivoChat can be easily installed on your website using a simple code snippet that needs to be inserted into your website's HTML.
  2. Can I use JivoChat on multiple websites?
    Absolutely! JivoChat allows you to use their software on multiple websites without any additional charges.
  3. Which platforms does JivoChat support?
    JivoChat supports all major platforms, including Windows, Mac, iOS, and Android, ensuring that you can access your chats from any device.
  4. Is JivoChat secure?
    Yes, JivoChat takes security seriously and offers end-to-end encryption to protect all customer communications.

Overall, JivoChat is an exceptional live chat software that offers an array of powerful features, seamless integration options, and an intuitive user interface. Whether you are a small business or a large enterprise, JivoChat is a reliable and effective solution for enhancing customer engagement and improving overall customer satisfaction.

Overview of JivoChat

Seller :
JivoChat
HQ Location :
Wilmington, DE
Year founded :
2012
Language supported :
German English Japanese Spanish Turkish Russian Hindi
User satisfaction :
100
Devices Supported :
Windows Android iPhone/iPad Mac Web-based
Deployment :
Cloud Hosted
Customer Types :
Small Business Medium Business
Pricing Model :
Monthly payment
Support :
Phone Live Support Training

Overview of JivoChat Features

  • Mobile Chat Widgets
  • Multi-Language Support
  • Visitor Monitoring
  • Hotkeys
  • Customer Service Quality Rankings
  • Pointers for Directing Visitors
  • Time Charts
  • Chat Transfer
  • Pageview Histories
  • Multi-Department Support
  • Color-Coded Charts
  • Mobile Optimization
  • Agent-to-Agent Chat
  • Chat Targeting
  • Spell Checker
  • Canned Responses Support
  • Unlimited Chats
  • Integrations
  • Blacklists
  • Emailed Daily Performance Reports
  • Location-Based Customer Distribution
  • Offline Contact Forms
  • Chatlogs

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