Agiloft Service Desk Suite Review
Agiloft Service Desk Suite
Service Desk Software

Our score 9
What is Agiloft Service Desk Suite?
,
Upon testing this software, I was impressed by how user-friendly and intuitive it is. The interface is clean and well-organized, making it easy to navigate and find what you need quickly. The customizable dashboards and reports make it easy to track and analyze data, helping to streamline workflows and improve efficiency.
One feature that stood out to me was the ability to set up automated workflows and notifications, which helps to ensure that nothing falls through the cracks. The ticketing system is robust and efficient, allowing for easy assignment and tracking of tickets.
I especially appreciated the customer self-service portal, which allows users to find answers to commonly asked questions and submit tickets without having to reach out directly. This not only saves time for both the user and the support team, but also helps to empower users to find answers on their own.
Overall, I found this software to be a valuable tool for any organization looking to improve their service desk operations.
Key Features:
- Customizable dashboards and reports
- Automated workflows and notifications
- Robust ticketing system
- Customer self-service portal
FAQ:
Q: Is this software easy to use?
A: Yes, the user-friendly interface makes it easy to navigate and find what you need quickly.
Q: Can I customize the software to fit my organization's needs?
A: Yes, the software is highly customizable, allowing you to tailor it to your specific requirements.
Overview of Agiloft Service Desk Suite
Seller :
Agiloft
HQ Location :
Redwood City, CA
Year founded :
1991
Language supported :
English
User satisfaction :
91
Devices Supported :
Windows
Mac
Web-based
Deployment :
Cloud Hosted
Open API
Customer Types :
Small Business
Large Enterprises
Medium Business
Pricing Model :
Monthly payment
Annual Subscription
Support :
Email
Phone
Live Support
Tickets
Overview of Agiloft Service Desk Suite Features
- Parts Ordering
- Integrated Customer Surveys
- APIs & Integrations
- Email & SMS Integration
- Internal Help Desk
- Windows Management Instrumentation
- Graphical Charts & Reports
- Calendar Integration
- Management Dashboards
- Repair Tracking
- RMA Management
- Granular Permission Controls
- Automatic License Alerts
- Workflows & Templates
- ITIL & ITSM
- Graphical Workflow Editor
- Customizable End User Interface
- Single Sign-On
- Self-Service Portal
- Ticketing System Integration
- Barcode Scanner Integration
- Full Historical Audit
- Escalation Rules
- Integrated Live Chat
Gallery
Videos
Page last modified
Share :
Report a problem Claim this Profile
suggestVideo
Add New Comment