MetaCaseDesk Review
MetaCaseDesk
Help Desk Software
![MetaCaseDesk](https://b2saas.com/uploads/topics/logo/metacasedesk/logo.jpg)
Our score 8.1
What is MetaCaseDesk?
Tested and Reviewed
As someone who works in customer support, I am always on the lookout for efficient help desk software that can streamline my workload. After testing out MetaCaseDesk, I have to say that I am impressed with its performance and user-friendly interface.
Pros
- Intuitive design that makes navigation a breeze
- Robust ticketing system that keeps everything organized
- Customizable features that cater to specific needs
- Easy integration with other platforms
Cons
- Learning curve for new users
- Limited reporting and analytics options
User Feedback
"MetaCaseDesk has been a game-changer for our customer support team. It has increased our efficiency and allowed us to provide better service to our clients." - User123
"The customizable features have been a huge advantage for us. We were able to tailor the software to fit our unique business needs." - Customer456
Key Features
- Intuitive design
- Robust ticketing system
- Customizable features
- Easy integration
FAQ
Is MetaCaseDesk suitable for small businesses?
Yes, MetaCaseDesk is scalable and can be customized to fit the needs of small businesses.
Does MetaCaseDesk offer customer support?
Yes, MetaCaseDesk provides customer support through various channels such as email and chat.
Overview of MetaCaseDesk
Seller :
MetaCaseDesk
HQ Location :
Jersey City, NJ
Language supported :
English
User satisfaction :
100
Devices Supported :
Windows
Mac
Web-based
Deployment :
Cloud Hosted
On Premise
Customer Types :
Small Business
Large Enterprises
Medium Business
Pricing Model :
Quote-based
Support :
Email
Phone
Live Support
Training
Tickets
Overview of MetaCaseDesk Features
- Custom Fields
- Multiple Instances Deployment in a SharePoint Environment
- Assign/Re-Assign Tickets
- Support Web Portal
- Groups, Roles and Permissions
- Analytical Dashboard
- Multiple Authentication
- Easy Integration
- SLA Configuration & Notifications
- New Tickets Intake via Emails
- Secured Access to Confidential Data
- Auditing
- Ticket Configuration
- Email Alerts
- Microsoft ShrePoint Server Support
- Customer Web Portal
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