OnCustomer Review
What is OnCustomer?
OnCustomer is the leading multi-channel communication platform in Vietnam. Being trusted by hundreds of Vietnamese firms in the middle of the COVID-19 crisis, since OnCustomer is more than a live chat tool, it's a platform where connecting successfully corporate to customers by thorough communications. It is truly helpful in increasing the real-time conversion rate, leading to the revenue growth paralleled with customer retention, then loyalty. OnCustomer has two unique features: OnCustomer Live and Custom Bot. OnCustomer Live gives a clear view of total real-time users in one interface just after signing up. The most outstanding points are ‘emotional conversation’ and ‘data realization'. The Custom Bot: This feature lets businesses stay on ‘personalization’ trends, with the full data from OnCustomer Live, a lot of customized scripts are well-prepared to communicate automatically. Therefore, the right demand is understood with the right personalized messages delivered, the real-time purchases are sure to be done, and customers are happy with the live caring services. Automation but emotion, the 4.0 digital transformation challenge in almost all online business, even more for click-and-mortar, has been archived by OnCustomer.
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