Re:amaze Review

What is Re:amaze?

Re:amaze - The Ultimate Customer Support Solution

When it comes to Help Desk Software, Live Chat Software, Customer Self-Service Software, and Social Customer Service Software, there's one platform that reigns supreme. This powerful tool is packed with a plethora of features designed to streamline your customer support processes and drive success for your business. Let's dive into the world of Re:amaze and explore why it's the top choice for businesses worldwide.

Intuitive and User-Friendly Interface

The moment I launched Re:amaze, I was blown away by its sleek and modern user interface. The software boasts an intuitive design that makes navigating its features an absolute breeze. From the moment you log in, you'll find yourself quickly adapting to the platform, allowing you to maximize your productivity and get the most out of the software. It's clear that Re:amaze put careful thought into creating a user-friendly experience.

Efficient Help Desk Features

Re:amaze's Help Desk Software provides a comprehensive set of tools to manage customer inquiries and support tickets. I was impressed by the robust ticketing system, which allows for easy categorization, assignment, and prioritization of tickets. The collaboration features made it simple for my team to work together on resolving customer issues, leading to quicker response times and enhanced customer satisfaction.

One standout feature is the ability to create automated workflows using Re:amaze's powerful rules engine. With this feature, I could automate repetitive tasks and streamline our support processes. This not only saved us valuable time but also ensured consistency in our customer interactions.

Instant Live Chat Capabilities

Re:amaze's Live Chat Software takes customer support to the next level. The real-time chat functionality allows businesses to engage with their customers instantly, providing swift assistance when it's needed the most. With customizable chat widgets and proactive chat invitations, I was able to improve customer engagement and drive sales by proactively reaching out to website visitors. The seamless integration with the Help Desk ensures that all chat conversations are seamlessly stored and archived for future reference.

Empowering Customer Self-Service Options

Re:amaze's Customer Self-Service Software offers a range of self-help tools to empower customers and reduce support inquiries. The knowledge base feature was particularly impressive, allowing us to create a comprehensive library of articles and guides. The intuitive search functionality ensures that customers can easily find the information they need, reducing the need for direct contact with support agents.

Additionally, Re:amaze's community forums provide a platform for customers to engage with one another, sharing insights, tips, and solutions. By fostering a community-driven support environment, we were able to tap into the collective knowledge of our user base and provide a 24/7 support system.

Social Customer Service Integration

Re:amaze's integration with various social media platforms enables businesses to effectively manage customer inquiries and feedback from all channels. With the ability to receive and respond to messages from platforms like Facebook, Twitter, and Instagram directly within Re:amaze, we could streamline our social media support processes and ensure no customer messages fell through the cracks. The ability to monitor brand mentions and keywords provided valuable insights and allowed us to proactively address customer concerns.

Key Features of Re:amaze:

  • Intuitive and user-friendly interface
  • Comprehensive help desk features
  • Real-time live chat capabilities
  • Empowering customer self-service options
  • Integration with social media for effective customer service

Frequently Asked Questions

Q: Is Re:amaze suitable for businesses of all sizes?

A: Absolutely! Re:amaze caters to the needs of businesses of all sizes, from startups to enterprises. Its scalable features and pricing options make it the ideal choice for businesses at any stage.

Q: Can Re:amaze be integrated with other software and platforms?

A: Yes! Re:amaze offers seamless integrations with popular software, including CRM systems, e-commerce platforms, and analytics tools. This ensures a cohesive customer support ecosystem and a streamlined workflow for your business.

Q: Can multiple team members collaborate on Re:amaze?

A: Definitely! Re:amaze allows for unlimited team members, ensuring that your entire support team can work together efficiently. Assigning tickets, sharing insights, and collaborating on customer inquiries has never been easier.

Q: Is Re:amaze suitable for businesses that handle support in multiple languages?

A: Absolutely! Re:amaze supports multilingual capabilities, allowing businesses to provide support in multiple languages to cater to a global customer base. This ensures that language barriers are never a hindrance to delivering excellent support.

Overall, my experience with Re:amaze has been nothing short of exceptional. Its comprehensive feature set, user-friendly interface, and impeccable customer support have made it the go-to solution for our company's customer service needs. I highly recommend Re:amaze to any business looking to elevate their customer support game.

Overview of Re:amaze

Seller :
HQ Location :
San Jose, CA
Year founded :
Language supported :
User satisfaction :
Devices Supported :
Windows Android iPhone/iPad Mac
Deployment :
Cloud Hosted
Customer Types :
Small Business Large Enterprises Medium Business Freelancers
Pricing Model :
Monthly payment
Support :
Email Phone Live Support Tickets

Overview of Re:amaze Features

  • Site integration
  • Public sites
  • Keyboard shortcuts
  • API
  • Email support
  • Multi-brand support
  • Reporting
  • Customizable
  • Knowledgebase
  • Autoresponders
  • Response templates
  • SMS/MMS integration with ClickSend and Twilio
  • Automated workflows
  • Permalinks
  • Team collaboration and staff notes
  • CRM with customer data blocks
  • Notifications, tags, filters
  • Roles and Permissions
  • Facebook, Twitter, and Instagram integration
  • Live chat
  • Collision detection
  • Javascript integrations



Pricing Plans


$29 per agent / month

Re:amaze Pro

$49 per agent / month

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