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WalkMe Review

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Our score 8.8

What is WalkMe?

WalkMe Review

After testing various software options to assist with onboarding and customer self-service, I came across a solution that truly stands out. This software offers a seamless and user-friendly experience that not only benefits our customers but also streamlines our internal processes.

Pros:

  • Easy to use interface
  • Customizable features to fit our specific needs
  • Real-time analytics to track user behavior
  • Session replay functionality for troubleshooting

Quotes from other users:

"WalkMe has completely transformed the way we onboard new clients. Our training time has been cut in half and our customers love the interactive guides."
"The mobile app optimization features have helped us increase user engagement and retention rates significantly."

Key Features:

  • Digital Adoption Platform for seamless onboarding
  • Mobile App Analytics for in-depth insights
  • ServiceNow Marketplace Integration for easy implementation

FAQ:

  • Is WalkMe suitable for small businesses?

    • Yes, WalkMe is scalable and can be customized to fit the needs of businesses of all sizes.

  • How long does it take to implement WalkMe?

    • Implementation timelines vary depending on the complexity of your processes, but our team was able to get up and running within a few weeks.

Overview of WalkMe

Seller :
WalkMe
HQ Location :
San Francisco, CA
Year founded :
2011
Language supported :
English
User satisfaction :
100
Integrations :
Salesforce Zendesk Google
Devices Supported :
Windows Android iPhone/iPad Mac Web-based Linux
Deployment :
Cloud Hosted
Customer Types :
Small Business Large Enterprises Medium Business Freelancers
Pricing Model :
Quote-based Free
Support :
Email Phone Live Support Training Tickets

Overview of WalkMe Features

  • Security
  • Permalink
  • WalkMe Player
  • WalkMe Editor
  • Design Customization
  • Onboarding
  • Multi-Language Support
  • Launchers
  • WalkMe Analytics (Goals & Search History)
  • Resources
  • Highlight and Spotlight
  • Shuttles
  • Browser Support
  • Surveys
  • ShoutOuts
  • Help and Search Integration (Search, Chat, and Desk Integration)
  • User Management
  • SaaS or Self-Hosted Walk-Thrus
  • Autoplay
  • Automatic Triggers
  • Automatically Adapt to Interface Changes
  • Segmentation Center
  • Screen Size Optimization
  • Walk-Thrus

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