RingCentral Contact Center Review
RingCentral Contact Center
Auto Dialer Software
Our score 7.85
What is RingCentral Contact Center?
RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.
Overview of RingCentral Contact Center
Seller :
RingCentral
HQ Location :
Belmont, CA
Year founded :
2003
Language supported :
English
User satisfaction :
100
Integrations :
Devices Supported :
Windows
Android
iPhone/iPad
Mac
Web-based
Deployment :
Cloud Hosted
Open API
Customer Types :
Small Business
Large Enterprises
Medium Business
Freelancers
Pricing Model :
Monthly payment
Quote-based
Support :
Email
Phone
Live Support
Tickets
Overview of RingCentral Contact Center Features
- ACD
- Full Workforce Optimization (WFO)
- Virtual Hold
- Performance Management
- Gamification
- Speech and Text Analytics
- Surveys
- Seasonal Scaling
- Data-Driven Routing
- Work-Anywhere Agents
- CRM Integrations
- Quality Management (QM)
- Shared Directory
- Encryption
- Prebuilt Reports
- Outbound Campaign Management
- Skills-Based Routing
- PBX Integration
- Outbound Dialing
- Voicemail Routing
- IVR
- Chat and Co-Browse
- Call Recording
- Screen Pops
- Compliant With Security Standards
- Coaching and Learning Tools
- Screen Recording
- Supervisor Tools
- Social Media Interactions
- Omnichannel Routing
- Workforce Management (WFM)
- Permission-Based Access
- RestFUL APIs
- Collaboration Options
- Whisper Coaching, Silent Monitoring, and Barge-In
- Omnichannel Analytics
- Click-to-Call
- Administration Without IT
- Analytics and Dashboards
- Active Failover
Videos
Page last modified
Share :
Popular RingCentral Contact Center Alternatives
suggestVideo
Add New Comment