Outreach Review

What do you like best about Outreach?

I really like the user interface of Outreach. I have used several tools like Outreach in other sales roles and this tool easily has the best interface out of all of them. Other tools are clunky and outdated in their design but Outreach is simple to navigate and use.

What do you dislike about Outreach?

I wish there were more ways to filter through tasks. I work in a high volume environment and sometimes it would be super helpful to filter through certain tasks and task types so that I can work them in groups.

What problems is Outreach solving and how is that benefiting you?

I work in a high volume environment and need a way to organize all of my outreach tasks. This paltform makes it super simple and easy to do all of that in one place.

What do you like best about Outreach?

I like the sequences, triggers, rulesets.

What do you dislike about Outreach?

- They don't have native Hubspot CRM integtration and the current integration is via Hubspot and Hubspot isn't trying to solve the sync issues with Outreach integration on their end and Outreach has no clue about it.

- The Hubspot<>Outreach sync breaks once in every two weeks and it scans through all the records and all the contacts and accounts created during that time will not be synced until the full scan is completed and its affecting BDs productivity.

- Been seeing alot of issues with Outreach recently. The emails fail all of a sudden and we have to keep checking Outreach failure section all the time. It says the email failed due to inbox sync failure. But, other one-off emails go.

- Small issues were unresolved over a period of time like Sequence stats bulk export, emails, emails sent on Admin behalf instead of the actual user,

- Outreach is not meant for small teams with less than 30 BDs and have a Hubspot CRM.

What problems is Outreach solving and how is that benefiting you?

- Creating automated campaigns.

- tracking email opens/clicks/replies

- dialer

What do you like best about Outreach?

It is very easy to be able to continue the Cold Call flow you get on and it is really great to understand how the analytics of the emails getting opened and at what time. Excellent view of information especially for everyday use

What do you dislike about Outreach?

Sometimes it bugs out when it has been used for a while and just needs to be refreshed but having said that it could be the computer after it's been going for a while.

What problems is Outreach solving and how is that benefiting you?

Knowing when a prospect is reading or opening a email i have sent them. Means i can call them straight away and it is helping me to book more meetings

What do you like best about Outreach?

Can create multiple email variants within sequences. Also, the templates and snippets make it easy to send follow-ups, meeting reminders, etc.

What do you dislike about Outreach?

I have nothing bad to say about Outreach!

What problems is Outreach solving and how is that benefiting you?

Outeach allows me to reach more prospects in an effective manner and track analytics.

What do you like best about Outreach?

I like the esthetics and functions. I like that it connects to sources like google and salesforce. I like that I can create templates to host emails for outreach & sequences. I much appreciate seeing when, how many times a contact has opened an email and if they have clicked any links.

What do you dislike about Outreach?

I would like unsend option for quick edits. I would like to be able to see scheduled emails from the prospect page. The capability to send texts.

This is not so much a dislike but it seems to be an add on that does the same as other platforms like Salesforce and Hubspot.

One of these companies needs to create the all in one that doesn't need the other since they all really do the same thing.

What problems is Outreach solving and how is that benefiting you?

I use it for outreach to potential prospects. It shows when they were last connect, any actions that were done in the process. It allows my colleagues to know that this is my prospect, my management to know I am working and actions I have done for the days and to engage this lead. It allows review of calls to improve upon and or see what got the prospect engaged.

What do you like best about Outreach?

I love that we integrated the Kaia plugin. Being able to record calls and go back and review has helped everyone on our team learn and stay up to date. Additionally, I enjoy the open, click etc. metrics for each email/sequence to help me improve my outreach.

What do you dislike about Outreach?

I have not found anything I disliked about Outreach. The interface is very user friendly and functions well.

What problems is Outreach solving and how is that benefiting you?

It helps me reach out to many prospects at once and stay organized.

What do you like best about Outreach?

Outreach is aesthetically pleasing to work in. I love how easy it is to move from one call to the next. Updates to the platform seem consistent. I appreciate that they working to make it better. I love that it integrates with Salesforce and Orum, two other apps in our sales stack.

What do you dislike about Outreach?

I wish there were more label options for the phone numbers on a contact.

What problems is Outreach solving and how is that benefiting you?

Outreach helps me to organize my call tasks in once place. Much of the information that I need to make an informed call is up front and center, which reduces my hesitation to make the call.

What do you like best about Outreach?

Outreach is really really good for emailing, sequencing, and prospect management. It talks to Salesforce really well as well. The tagging features, call and email insights, and email management features are well fleshed out. With a lot of customizability as well in every aspect. The Outreach support is great as well.

What do you dislike about Outreach?

- Invalid numbers still show up as a call task

- Sometimes the importing features give me a headache, and emails don't update when updated in the Lead from Salesforce

- Dialing features are not great, and for high volume teams, this will be a huge lag. Sometimes numbers don't connect, sometimes valid numbers don't dial, and we show as spam 15-20% of the time.

- You have to make sure this is setup well for personalization in emails

- No LinkedIn automation

What problems is Outreach solving and how is that benefiting you?

Reaching a large number of prospects in a short amount of time specifically over email. Gives the ability for a dialer and local dialing.

What do you like best about Outreach?

What users like best about Outreach is its multi-channel communication, automated workflows, and advanced analytics. These features help streamline sales processes, improve follow-ups, and boost overall productivity, ease of use of solution, ease of integration with our CRM.

What do you dislike about Outreach?

Users often dislike the steep learning curve of Outreach, as well as occasional bugs and slow loading times that can affect efficiency. Some also find the pricing to be higher compared to alternatives.

What problems is Outreach solving and how is that benefiting you?

Outreach helps streamline sales engagement by automating follow-ups, tracking customer interactions, and organizing outreach efforts. This results in increased efficiency, better pipeline management, and improved sales performance.

What do you like best about Outreach?

integrates well with gmail, ok workflows. basic reporting that is easy to understand.

What do you dislike about Outreach?

Outreach is significantly overpriced for what it offers. The platform has a clunky interface and still relies on your own email servers, essentially functioning as an email scheduler with very basic reporting capabilities. Additionally, their agreements are evergreen—automatically renewing annually without alternative terms. If you miss the cancellation deadline by even a few hours (be mindful of their time zone), they enforce renewal for the entire year without any willingness to negotiate. This lack of flexibility makes for a frustrating and rigid customer experience.

What problems is Outreach solving and how is that benefiting you?

After seven years as a client of Outreach, we initially found the platform invaluable for documenting our cold outreach to potential clients. However, over time, the platform has not evolved to meet modern demands. Today, there are numerous alternatives that offer superior performance, enhanced features, more insightful reporting, and at a significantly lower cost. It is also mindblowing that their billing is still a completely separate platform with different login credentials - making billing issues brutally painful to navigate

What do you like best about Outreach?

I love outreach as a product as it's detailed and enables you to truly customers your prospect journey. It's important to have it set up correctly by your business admin so that the correct fields are available and synced as there's lots of scope to disect your data.

What really made me write this review though was their incredible customer care team. I had an urgent query but I marked it as low priority as it wasn't system-related by a knowledge gap I had. Within an hour, Oscar had reached out to support me. I explained that this was a task I needed to complete today so he offered a screen-sharing zoom call to work with me and that was also set up within the hour. The workflow I required wasn't authorised by our own internal admin and so Oscar spent time finding workarounds to help me achieve the same business goal.

I truly was really impressed and it's a level of service not often found in the busy SaaS industry. Product is half the story but service is what keeps you and Oscar in the support team provided this. I now feel empowered to try new workflows on a deeper level as I believe Outreach will help me to be successful.

What do you dislike about Outreach?

The learning curve can be a little steep but you're well supported for success by the customer care and onboarding teams.

What problems is Outreach solving and how is that benefiting you?

Reachout at scale is always challenging and I feel teh flexibility of Outreach enables me to create multiple custom campaigns with little effort.

What do you like best about Outreach?

The platform is as you would expect from any Sales Execution platform.

What do you dislike about Outreach?

When time came to needing a partner and someone willing to work with our company they disappeared and put their own interest over the partnership.

What problems is Outreach solving and how is that benefiting you?

Outreach claims to help companies increase proformance but are not a company that truly partners with their customers.

What do you like best about Outreach?

Outreach really helps you be more strategic when doing outbound sales

What do you dislike about Outreach?

The filtering options are not so great so when you are trying to get granular in your searches, occasionally it gets tough to find exactly what you are looking for.

What problems is Outreach solving and how is that benefiting you?

Outreach is helping me send emails, stay on top of prospects, A/B test messaging, and set more meetings.

What do you like best about Outreach?

I like that you can work through all of your tasks based on type of task.

What do you dislike about Outreach?

THe new windo popping up every prospect can be a little bothersome.

What problems is Outreach solving and how is that benefiting you?

It helps me stay organized.

What do you like best about Outreach?

The flow of information that gets pulled into outreach from salesforce makes my job easier when contacting prospects and seamlessly allows me gather all notes on the account from outreach

What do you dislike about Outreach?

at times there have been issues with the integration where the sales force account information does not pull to outreach and I have to manually contact a prospect.

What problems is Outreach solving and how is that benefiting you?

It is streamlining our work flows of being able to transfer information from salesforce to outreach and take action immediately instead of relying of the manual process of looking at data and manually inputting prospect contact information. It also does this with Gmail where I can see which of my prospects are engaging with my emails.

What do you like best about Outreach?

Outreach is a GREAT tool to help sales teams ensure that each of their prospects is worked in a consistent way. It is critical that each prospect get followed up with consistently and Outreach helps sales people create a process to ensure that each prospect follows the same path. We ( PhoneBurner ) recently built an integration with the Outreach system to help our mutual customers get their calls done fast and the Outreach integration team was instrumental in helping us get the app up and running quickly.

What do you dislike about Outreach?

Not much to say here at this time. the system has been simple to set up and configure. The support team is quick to respond.We have been using the system to create an integration between Outreach and PhoneBurner and as well as Salesforce and the data sync with Salesforce is quick and easy and the dev tools and documentation to allow us to add PhoneBurner functionality to the system was straight forward.

What problems is Outreach solving and how is that benefiting you?

creates a simple-to-follow process for each rep and their leads so that each lead is worked consistently

What do you like best about Outreach?

What I like best about Outreach is that it puts all the functions I need on one page. Whether it is making calls, sending messages through email, or via LinkedIn, Outreach allows me to customize cadences in an easy way that allow for multiple ways to reach out and that get me responses quickly. I don't need to have a bunch of different apps open at once to do my job, I just have Outreach opened and I'm off to the races.

What do you dislike about Outreach?

The only thing I would change is that I get random incoming calls. Some are spam, but others are from people who I assume have used that dialer number before. Some may be from people who say they received a call from this number earlier in the day, but they aren't anyone I called. Others are from doctors offices confirming appts for patients. I don't know how or why those calls come in to me. But that's a minor gripe.

What problems is Outreach solving and how is that benefiting you?

Outreach helps me come up with customized cadences that allow me to reach out to customers in a variety of manners. The cadences are easy to customize, easy to execute, and yield quick responses.

What do you like best about Outreach?

I've been using Outreach for the past 2 years, and I'm impressed! The simplicity of the tool is a game-changer. The task options are intuitive, making it easy to navigate and execute various outreach activities.

One standout feature for me is the sequences that send reminders. It's such a time-saver and ensures that important tasks never slip through the cracks. The personalization aspect adds a nice touch, making communication feel more genuine and tailored.

Additionally, the seamless integration with LinkedIn is a huge plus. It streamlines the process and enhances the overall user experience. Kudos to the Outreach team for creating a tool that truly understands the needs of its users. I'm looking forward to exploring more of its capabilities!

What do you dislike about Outreach?

While Outreach is generally user-friendly, the reporting features could use some improvement. The analytics are somewhat basic, and more in-depth insights would be beneficial. Additionally, occasional lags in syncing with LinkedIn can be frustrating. Despite these minor drawbacks, Outreach remains a solid tool for streamlined outreach and task management.

What problems is Outreach solving and how is that benefiting you?

It's the best outbound tool I use, right from tracking emails to outbound calling and the multiple calling options of using local numbers across regions is a game changer for my pick-up rates. I also track a lot of leads which helps my sales engagement as well.

What do you like best about Outreach?

The ability to automate and customize your prospecting is best in class. We moved from Salesloft to Outreach and saw better auto-sequencing functionality.

We also had an amazing implementation partner from Outreach. Vincent was super organized and kept us on track with a tight timeline. It took us about two months to implement.

Support is also pretty responsive. They've been able to answer about 90% of my tickets.

What do you dislike about Outreach?

The ability for admins to report on errors could be improved. It's not super easy to export lists from Outreach.

The Outreach chrome extension is a bit buggy. You sometimes have to turn off your extensions and turn them back on to make sure it works. But this is more of an issue with competing cookies than any functionality on Outreach's part.

What problems is Outreach solving and how is that benefiting you?

Outreach is helping us automate prospecting and glean insights on the best email templates and talk tracks.

What do you like best about Outreach?

Absolutely nothing. Their software is an absolute disaster, riddled with an abundance of infuriatingly clunky, muddled, and dreadfully inefficient bugs. To make matters worse, their so-called "customer support" is non-existent, leaving you stranded and abandoned in a sea of frustration. Their contracts are a masterclass in draconian oppression, expertly crafted to ensnare you with strict, minuscule clauses that twist the knife in your gut, amplifying the torment of dealing with their abysmal product.

What do you dislike about Outreach?

Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic collage of mismatched elements from the early 2000s. Navigating through the labyrinth of confusion is an exercise in frustration, as if they purposefully designed it to waste your time.

The functionality? Don't even get me started. It's as reliable as a house of cards in a hurricane. Glitches, crashes, and inexplicable errors are daily occurrences. It's astounding how they managed to release something so utterly unpolished and unstable.

And their customer support? Might as well be talking to a brick wall. They're a masterclass in indifference and incompetence. You'll find yourself stuck in a loop of canned responses that do nothing to address the actual issues you're facing.

To add insult to injury, their pricing is a highway robbery. They charge a fortune for a product that delivers subpar performance and an infuriating user experience. It's almost impressive how they manage to overcharge for such a shoddy service.

In summary, Outreach is a shining example of how to create a product that disappoints at every turn, leaving you questioning why you ever bothered in the first place.

What problems is Outreach solving and how is that benefiting you?

Outreach, the epitome of a hollow promise. This so-called solution is akin to putting a band-aid on a sinking ship. It touts grand claims of revolutionizing outbound engagement, but in reality, it's more like rearranging deck chairs on the Titanic.

The core issue? It doesn't solve a darn thing. You're left grappling with the same problems you had before, only now you're lighter in the wallet. The touted efficiency is a mirage, and any productivity gains promised are but a cruel joke.

Their pitch about transforming outreach strategies? A clever illusion. It's a facade of innovation, masking a product that fails to address the fundamental challenges faced by businesses. Rather than solving problems, Outreach merely adds to the ever-growing list of frustrations.

If you're seeking a solution that actually makes a difference, steer clear of Outreach. It's a masterclass in empty promises and missed opportunities, leaving you with the bitter taste of regret for ever considering it as a viable option.