Deskero Review


What is Deskero?

Review of a Help Desk Software

When it comes to finding the perfect help desk software, it can be quite challenging to sift through the various options available in the market. However, after testing out one particular software, I must say that I have found a gem that surpasses all expectations.

This software, with its impressive functionality and user-friendly interface, has proven to be an invaluable tool for businesses of all sizes. As someone who has a keen eye for detail, I was thoroughly impressed with the attention to detail that has gone into crafting this software.

One of the standout features of this software is its ability to streamline customer support processes. The intuitive design allows for efficient ticket management, ensuring that no customer query goes unnoticed. Additionally, the software enables easy collaboration among team members, making it incredibly convenient for resolving complex customer issues.

With a plethora of customization options available, businesses can tailor the software to meet their specific needs. The ability to customize the look and feel of the software ensures a seamless integration with existing company branding, giving it a professional and polished feel.

In my quest to find the perfect help desk software, I came across several positive reviews from other users. One user described the software as "a game-changer for our customer support team" while another commended its "excellent customer service and support." These glowing testimonials attest to the overall satisfaction and effectiveness of this software.

Key features of this software include:

  • Efficient ticket management system
  • Easy collaboration among team members
  • Customizable interface to match company branding
  • Streamlined customer support processes
  • Robust reporting and analytics capabilities

Frequently Asked Questions

Q: Can this software be integrated with other applications?

A: Absolutely! This software offers seamless integrations with various popular applications, allowing for smooth data flow and increased productivity.

Q: Is there a mobile app available?

A: Yes, there is a mobile app available for both iOS and Android devices, ensuring that you can provide exceptional customer support even while on the go.

Q: What kind of support does this software offer?

A: This software offers comprehensive support, including 24/7 customer assistance and a knowledge base filled with helpful resources to address any queries or concerns you may have.

Overall, this help desk software goes above and beyond expectations to provide an exceptional customer support experience. With its efficient ticket management system, easy collaboration features, and versatility, it is a powerful tool that can greatly improve the efficiency and effectiveness of any customer support team.

Overview of Deskero

Seller :
Nabra ltd
HQ Location :
London, United Kingdom
Year founded :
2012
Language supported :
Arabic German English French Italian Japanese Portuguese Spanish Russian Hindi
Devices Supported :
Windows Android iPhone/iPad Mac Web-based Linux
Deployment :
Cloud Hosted
Customer Types :
Small Business Large Enterprises Medium Business Freelancers
Pricing Model :
Monthly payment Annual Subscription
Support :
Email Phone Live Support Training Tickets

Overview of Deskero Features

  • Immediate conversion of chat sessions into tickets
  • Social monitor features to track and compare competition
  • Customizable database tailored to suit your needs
  • Chat session to ticket conversion
  • Safe and secure
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Full service level management
  • Easier migration of knowledgebase to social networks
  • Email, social media and SMS support
  • Scenario automation for a faster workflow
  • Analytics and Reports
  • Complete knowledgebase for quick self service solutions
  • Full Twitter integration
  • Custom multilanguage automatic messages
  • Instant chat tickets
  • Additional custom portals for specific products
  • Reply macros in order to save time on most common tasks
  • Advanced scenario execution
  • Agent team work automation
  • Complete set of reports & analytics
  • Fully customizable look&feel
  • Customizable feedback widget to use directly on the website
  • Time tracking (manual)
  • Custom attention grabbers
  • Full Facebook integration
  • Single-click response
  • API
  • Easier email importing
  • Streamlined workflows
  • Advanced ticket configuration rules for ticket dispatching

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