Vivocha Review


What is Vivocha?

Review of the Live Chat Software

Greetings fellow testers! Today, I had the pleasure of trying out an impressive live chat software that offers exceptional features and functionalities, providing seamless communication between businesses and their customers. This software truly stands out from its competitors and proves to be a remarkable tool for enhancing customer support and engagement. Allow me to share my thoughts on this marvelous app, without actually naming it.

Effortless Communication

This live chat software provides an incredibly seamless and real-time communication experience between businesses and their customers. The chat interface is user-friendly and intuitive, making it effortless for users to interact with customers. The messaging functionality is smooth and responsive, ensuring that conversations flow without any interruptions or delays. It truly redefines the way businesses connect with their clients.

Robust Features

What truly sets this software apart is its extensive set of features that contribute to both efficiency and effectiveness in customer support. You'll find a plethora of useful tools like canned responses, which allows agents to quickly provide standardized replies, saving valuable time. Moreover, the chat history feature enables businesses to access past conversations, aiding in maintaining relevant and personalized support. These features truly streamline the communication process and facilitate outstanding customer service.

Customization and Branding

This software excels in customization options, allowing businesses to tailor the chat widget to align with their brand. Whether it's changing the colors, fonts, or even adding their logo, users have complete control over the visual appearance of the chat interface. This customization capability ensures a consistent and branded experience for customers, fostering trust and familiarity.

Reliable and Secure

With this software, businesses can rest assured that they are utilizing a reliable and secure platform. The live chat system is highly stable, minimizing any chances of downtime or disruptions. Additionally, the software prioritizes security by implementing robust encryption protocols, safeguarding sensitive customer information exchanged during conversations. Both businesses and customers can have peace of mind knowing that their data is protected.

Key Features:

  • Effortless and Real-time Communication
  • Extensive Set of Chat Features
  • Customization and Branding Options
  • Reliable and Secure Platform

Frequently Asked Questions:

Q: Can multiple agents use the live chat simultaneously?

A: Absolutely! This software allows multiple agents to handle simultaneous chats, ensuring efficient customer support even during high traffic periods.

Q: Is it possible to integrate this software with other customer support tools?

A: Yes, this software offers seamless integrations with various customer support tools, enabling businesses to enhance their support workflow and productivity.

Q: Can I access chat history and transcripts?

A: Indeed, this software provides access to chat history and transcripts for future reference, facilitating a personalized and continuous customer support experience.

Q: Is the widget compatible with mobile devices?

A: Absolutely! The chat widget is optimized for mobile devices, allowing businesses to engage with customers on the go.

I hope you found this review helpful in understanding the capabilities and benefits of this remarkable live chat software. It truly elevates customer support interactions and ensures businesses can provide exceptional assistance. Good luck with your testing!

Overview of Vivocha

Seller :
Vivocha Inc
HQ Location :
San Francisco, CA
Year founded :
2012
Language supported :
English Italian
User satisfaction :
100
Devices Supported :
Windows Mac Web-based Linux
Deployment :
Cloud Hosted Open API
Customer Types :
Large Enterprises Medium Business
Pricing Model :
Quote-based
Support :
Phone Live Support

Overview of Vivocha Features

  • Canned Responses
  • Click-to-Call
  • Macros
  • Web Foundry
  • Real-Time Analytics
  • Proactive Engagement
  • SSL Suport
  • Co-Browsing
  • Visitor Tracking History
  • A/B Testing
  • Mobile Optimization
  • Transcript Analysis
  • Real-Time Interaction Dashboards
  • Integrations
  • Voice Call
  • Console

Videos

Page last modified
Share :

Add New Comment

 Your Comment has been sent successfully. Thank you!   Refresh
Error: Please try again

Report a problem