VCC Live Review
Our score 8.8
What is VCC Live?
Welcome to the Future of Contact Center Operations
After using and testing this software, I am amazed by its capabilities and features. The user interface is intuitive and easy to navigate, making it simple to set up and use. The auto dialer feature saves time and increases productivity, while the quality assurance tools ensure that every customer interaction is top-notch.
Key Features:
- Intuitive user interface
- Auto dialer for increased productivity
- Quality assurance tools for top-notch interactions
What Users Are Saying:
"I was able to increase my call volume by 30% using this software!" - Customer A
"The quality assurance tools helped me improve my customer satisfaction ratings significantly." - Customer B
FAQ:
- Q: Can I track agent performance in real-time?
- A: Yes, the software allows you to monitor agent performance in real-time.
- Q: Is the auto dialer easy to set up?
- A: Yes, the auto dialer feature is simple to set up and use.
- Q: Can I customize the quality assurance tools?
- A: Yes, you can customize the quality assurance tools to fit your specific needs.
Overview of VCC Live
Overview of VCC Live Features
- Automatic Call Distribution
- Agent Status
- IP Phone Extension
- Project Management
- Data Security Report
- Voice Business Calls
- Agent Interface
- Predictive Dialer
- Quality Control Management
- Script Editor & Questionnaire
- Wallboard
- Email Storage
- User Rights Management
- Agent Activity Monitoring
- Voice Recording
- CDR Report
- Automated Emails
- Real-time Listening
- Ticket-Based Case Handling
- Mass Exports
- Callers on Queue
- Number Portability
- Toll-free, Local Rate, High Rate Numbers
- Integrations (IVR API, Database API & Webhook, Script SDK, Web Integration)
- Voice file Archiver Software
- Detailed Call Logs
- SIP (Session Initiation Protocol) connectivity
- Automated SMS
- Agent, Call, CDR Statistics
- Real-Time Statistics
- SMS & Email Templates
- Internal Chat
- Custom Exports
- Real-time Call Statistics
- Power Dialer
- User Management
- Quality Management
- Advanced Routing Methods
- Customer Care Emails
- AUX
- Spam & Virus Filtering
- Database Management
- Mass Emails
- Manual Dialer
- Call Recipient Datasheet
- Telecommunication Services
- IVR
- Disposition Codes
- Team Management
- Quotation
Gallery
Videos
Downloads
Pricing Plans
55â¬
Per Seat/Month
75â¬
Per Seat/Month
Popular VCC Live Alternatives
Report a problem Claim this Profile
Add New Comment