Qualtrics Customer Experience Review



What is Qualtrics Customer Experience?

With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

Overview of Qualtrics Customer Experience

Seller :
Qualtrics
HQ Location :
Provo, UT
Year founded :
2002
Language supported :
German English French Italian Japanese Dutch Polish Portuguese Spanish Swedish Turkish Russian Chinese Hindi
User satisfaction :
100
Integrations :
Slack Zapier Salesforce Zendesk HubSpot Freshdesk Microsoft Dynamics Workday
Devices Supported :
Windows Android iPhone/iPad Mac Web-based
Deployment :
Cloud Hosted Open API
Customer Types :
Large Enterprises Medium Business
Pricing Model :
Annual Subscription Quote-based
Support :
Email Phone Live Support Training Tickets
Phone :
800-340-9194

Overview of Qualtrics Customer Experience Features

  • Machine Learning
  • Surveys
  • Statistical Analysis
  • Customer Feedback
  • Net Promoter Score (NPS)
  • Open API
  • Customer Effort Score (CES)
  • Open Text Response
  • 100+ Question Types
  • Dashboard Hierarchy
  • Role-Based Dashboard
  • Customized Dashboard
  • Predictive Analytics
  • Text Analysis
  • Technology-Supported Workflows
  • Closed-Loop Follow Up
  • Customer Satisfaction (CSAT)
  • Key Driver Analysis
  • Automated Respondent Management
  • Ticketing

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