NobelBiz OMNI+ Review
Our score 8
What is NobelBiz OMNI+?
NobelBiz’s OMNI+ software is a trailblazing solution for the Contact Center Industry. Thanks to its numerous functionalities, the software can be used by a large array of Contact Centers, all offers being tailored on the specific needs of customers. NobelBiz’s OMNI+ offers the following features: • Social Media integration for all popular channels (Facebook, Twitter, WhatsApp). • Support for all text-based platforms from web chat, email, and sms. • Complete voice solutions thanks to NobelBiz’s carrier of carriers network. • A simple, easy-to-use platform that allows for a seamless transition between channels. • Easy-to-use agent supervision features that allows supervisors to track a customer’s journey. • Safe and detailed customer account history that can be easily accessed and allows for smoother and faster services. • Easy integrations with pre-existing infrastructures. NobelBiz’s OMNI+ being compatible with: Salesforce , Zendesk, Microsoft Dynamics 365, SugarCRM, FICO, FootPrints, vtiger, Service Desk Plus, and Freshdesk. • Complete flexibility as supervisors can direct specific tasks to agents based on their skills and availability. NobelBiz’s Omniplus was designed for an easy office to home transition. In order to use all functionalities of the software, an agent needs to be equipped with just a laptop and a pair of headphones. OMNI+ works on just a browser and doesn’t require clunky on-premise solutions.
Overview of NobelBiz OMNI+
Overview of NobelBiz OMNI+ Features
- Supervisor Dashboard
- Omnichannel Agent Interface
- Predictive Algorithm
- Chat History
- Upgrade from IVR to DBR
- Report
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