Moveworks Review
Moveworks
Bot Platforms Software
What is Moveworks?
Moveworks is a cloud-based AI platform, purpose-built for large enterprises, that resolves employees' IT support issues - instantly and automatically.
Overview of Moveworks
Seller :
Moveworks
HQ Location :
Mountain View, California
Year founded :
2016
Language supported :
German
English
French
Italian
Japanese
Portuguese
Spanish
Russian
Korean
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"Automated IT Support - Volume Reduction"
What do you like best about Moveworks?
Since implementing Moveworks we've had a 50% reduction in volume in 4 years. Our IT Service Desk savings has been able to pay for the Moveworks contract and still provide some cost savings!
Moveworks made it very easy to get started. We have good joint success programs and are on the same page
What do you dislike about Moveworks?
There has been challenges in support but they are getting addressed quickly! The issues we have had get addressed quickly from their leadership teams.
What problems is Moveworks solving and how is that benefiting you?
Finding all information for our company in multiple realms like Supply Chain, People and Culture, IT, and even our business processes!
Our utility workers use it for their critical work!
"Good"
What do you like best about Moveworks?
The innovations they do in the space which i like
What do you dislike about Moveworks?
Research and development which is happening
What problems is Moveworks solving and how is that benefiting you?
Coding programs
"Improving employee experience through AI"
What do you like best about Moveworks?
The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees.
What do you dislike about Moveworks?
Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming.
What problems is Moveworks solving and how is that benefiting you?
Mainly ease of reporting IT issues and passwort resetting.
"Great IT Support"
What do you like best about Moveworks?
Automating tasks using Moveworks has been the best choice, their support is fast and always responsive.
What do you dislike about Moveworks?
In complicated cases it might not be the best alternative.
What problems is Moveworks solving and how is that benefiting you?
Moveworks helped me to reduce the volume of repetitive tasks, such as passwords resets, access request, etc. Also the response times are excellent.
"A friend in deed"
What do you like best about Moveworks?
This technology caters to the needs of professional who need to apply solutions for real world problems.
What do you dislike about Moveworks?
Nothing in particular as i have yet to find any discrepancy in what the company delivers
What problems is Moveworks solving and how is that benefiting you?
Embedded Apis help to refactoring the code efficiently
"After 2 months of working with the product"
What do you like best about Moveworks?
Solve support tickets, search content, and automate workflows across the business
What do you dislike about Moveworks?
It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles.
What problems is Moveworks solving and how is that benefiting you?
Ai support chat bot
Saves employees time by automating
"Moveworks: improvement in support?"
What do you like best about Moveworks?
The technical questions which every employee might had in the initial days after joining a new company can be resolved easily.
The recursive AI prompts/suggestions are good and quiet related. It's direct plug n play, once the onboarding is done, So it's quiet easy to implement.
Employees instead of scheduling a meeting with aother employee now can use this tool to get answers to their queries. This is being used very frequently and it saves a not of time.
What do you dislike about Moveworks?
It's not very easy to integrate it with very technical businesses. I think the flows will have to be set up before the product can be used. The security is still an issue as, it becomes very difficult for someone to control the level of access. It becomes even more complicated to control the kind of queries that may lead to leak of sensitive data.
What problems is Moveworks solving and how is that benefiting you?
I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations.
"MoveWork - A Smart AI copilot"
What do you like best about Moveworks?
Recently I got time to explore Movework AI Copilot and explore it's features, Being a AI developer, It was pleasant to see how Movework automate required day to day task related to IT support and other enablement function, Very well.
They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements.
What do you dislike about Moveworks?
Restriction in major customisation in functionality is something I saw challenging. But that is something we can work with MoveWork to see workarounds.
What problems is Moveworks solving and how is that benefiting you?
It's one Stop solutions for IT support and helpdesk
"AI platform ...that makes life easy"
What do you like best about Moveworks?
Search for information tool -- gives the best and highly efficient results
What do you dislike about Moveworks?
Not really anything to dislike about this
What problems is Moveworks solving and how is that benefiting you?
It gives good candidate results and help to analyse the market cap
"My Moveworks experience!"
What do you like best about Moveworks?
Moveworks made our organizations adoption of AI achievable in a short period of time and the ROI was instantly evident. Since we launched our bot, Herbie, in late 2019 we continue to shatter our goals as we leverage more of Moveworks functionalities delighting our customers.
What do you dislike about Moveworks?
Moveworks is growing fast and at times you can see their strain on resources. For me I have seen this with delayed followups on issues we may be experiencing. The upside to this is that they are addressing these issues and they are always looking for feedback to improve their support services.
What problems is Moveworks solving and how is that benefiting you?
Where do I begin? We are using the platform for IT knowledge resolutions, as well as finance, and legal. This has dramatically lowered our MTTR and offloaded repeatable issues from our level 1 agents allowing them to have more engaging interactions with our customers. We also have proactive notifications around password expirations, lockouts that have helped keep our customers productive.
The messaging platform has allowed us to create more engaging communications that have increased our view rates.
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