TrueContext, formerly ProntoForms Review
Our score 9.2
What is TrueContext, formerly ProntoForms?
Impressive Field Service Management Software
After extensively using and testing this software, I can confidently say that it is one of the most advanced field service management tools I have come across. The user interface is clean and intuitive, making it easy to navigate and use.
Key Features:
- Easy form creation
- Mobile form submission
- Real-time data collection
- Advanced reporting capabilities
What other users have to say:
"This software has completely revolutionized the way we conduct inspections in our organization. The ability to create and submit forms on the go has saved us a significant amount of time and resources." - Happy User
"The real-time data collection feature is a game-changer for our field service operations. We are now able to track and analyze data instantly, leading to more informed decision-making." - Satisfied Customer
Key Features:
- Easy form creation
- Mobile form submission
- Real-time data collection
- Advanced reporting capabilities
Frequently Asked Questions:
Q: Is this software compatible with mobile devices?
A: Yes, this software is designed to work seamlessly on both iOS and Android devices.
Q: Can I create custom forms on this software?
A: Absolutely! The software allows for easy form creation with customizable fields and options.
Overview of TrueContext, formerly ProntoForms
Overview of TrueContext, formerly ProntoForms Features
- Rich Photo/Sketch: multiple images, drawing tools, zoom-in/out, thumbnail summary, picture quality/size, stamp form data on images
- Data Output options: PDF, Word, CSV, HTML, XML, JSON, Business Card, Event invitation, Custom DREL
- Data export filters
- In-app branding and customization
- Custom PDF/Word document output formatting (fee applies)
- Native OS user interface (iOS, Android, Windows 10)
- SMS notifications
- Customizable data file output support: CSV, JSON, XML, plain text
- Advanced Analytics – Report authoring
- Advanced Analytics – Dashboard authoring
- Advanced Analytics – Interactive dashboards and reports access
- Online viewing of PDFs
- Conditional logic
- Dispatching: via API, via Portal, bulk dispatch, image dispatching
- Advanced Analytics – Data management service
- Market-leading data input options
- Business document output support: PDF, MS Word, HTML, plain text, calendar event (iCal), business card (vCard)
- Dispatch destination (Mobile to Mobile workflows)
- Form to email
- Advanced Analytics – Scheduled reports pushed via email
- Custom Filters on data destinations/integrations
- Offline work mode
- Visual mapping of data record submission locations
- Form Summary (with share/print options)
- Auto-populate forms with data from cloud or back-office systems
- Sections / Repeatable sections / Conditional sections
- Out-of-the-box support for numerous cloud services and back-office systems
- Data export (manual or scheduled)
- Date/time/duration controls & calculations
- Form submission charts (via web-portal)
- Data record listing & filtering
- Unlimited analytics data storage
- Data source filter and search
- Click-to-Call, Click-to-SMS, Click-to-Email, Click-to-Web, Click-to-PTT, contact directory
- Barcode & QR code scanning
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Pricing Plans
$25.00
$45.00
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Comments
"Good experience with construction forms"
What do you like best about TrueContext, formerly ProntoForms?
Very easy to implement, start with the design and deploy first form. Superb documentation - with a bit of patience it can solve most of the issues. Great API and decent amount of connectors for painless integrations.
What do you dislike about TrueContext, formerly ProntoForms?
Conditional logic might be quite annoying and requires a lot of workarounds to achieve desired outcome. Customer support rarely solves those more challenging problems.
Still many features are missing like e.g. ability to dispatch attachments that could be submitted with the form.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
Instant data collection for further aggregation, analytics, reporting and progress management.
"Best way to share information from completed project"
What do you like best about TrueContext, formerly ProntoForms?
The best thing that I lik about TrueContext is the way that I can see all of the information regarding a job/project that my team is currently working on. They are able to leave notes/comments as well as take pictures for me to see.
What do you dislike about TrueContext, formerly ProntoForms?
The downside of TrueContext is that I have several contractors connected to the app however when one puts notes in for a jobsite they are not available on the form if someone else is finishing the job. The person who put in the original notes is the only one that can see them till the entire form has been completed.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
I am able to see if the jobsite is short or if there are issues on the jobsite through pictures that the contractor takes.
"It has greatly helped to manage and prepare our customer service team."
What do you like best about TrueContext, formerly ProntoForms?
The ease of creating a new form per our teams needs is very easy to implement. It allows us to to provide customer support easily and has a number of features that our management teams finds easy to integrate. It's the only form generator we use with frequency.
What do you dislike about TrueContext, formerly ProntoForms?
Sometimes a report will fail to send or be received but this is rarely an issue for too long.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
It keeps all of our data from service trips uniform and allows me to quickly follow up with my guys in the field.
"Such a complete and useful tool!"
What do you like best about TrueContext, formerly ProntoForms?
That it has endless possibilities to biuld forms, regarding the complexity of your business or need, TrueContext make it possible. Also, they have different "subsciprion packages" or "prices" which allow you to make it possible for your business to use the tool and make the most of it but adjusting to your bugdet at the same time.
What do you dislike about TrueContext, formerly ProntoForms?
Probabbly the UI could be a little "too gray" or a bit boritng for me. I'm more a "color coded" person, so I would probbably like a more colorful UI, without making it "too colorful" if you know what I mean.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
Making it easy to have all parts of an inspection in order, making it easy to make reports with relevant insights after each form is sumbited.
"Pronto Forms has improved a lot since renaming as True Context"
What do you like best about TrueContext, formerly ProntoForms?
Whenever a problem arises, the support team responds promptly and follow ups are constant and insightful. They also handle tickets with each Account adminisrator so there's no misunderstandings.
What do you dislike about TrueContext, formerly ProntoForms?
I would say layout is not so intuitive and fields are hard to find. It would be great to have the capability to export forms in several file formats.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
It solves fill up forms in a manual way whenever our main reporting tool goes down. Feature also helps our mobile users submit time, security and new equipment forms.
"An amazing application for management reports"
What do you like best about TrueContext, formerly ProntoForms?
the interface is friendly for all the users, we also can find all the information easily.
It also help me to save time when we look for information or submit information.
What do you dislike about TrueContext, formerly ProntoForms?
Nothing at all, the applications works properly and everything is handly.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
We can locate all the information in one place so we can save more time solving issues in the job with this information.
We can provide solutions in less time.
"Great user experience"
What do you like best about TrueContext, formerly ProntoForms?
as administrator i like that i can reset employees accounts, i can do a lot of thiong to assist my employees complete the login and forms. We can use the app daily and implement changed on time providing a grear customer support integrating all of the team work.
What do you dislike about TrueContext, formerly ProntoForms?
Sometimes the website glitches and kickes me out of the app so i need to restart the browser or change my account password
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
provides me with easy access to manage my employees and let me assist them creating and managing new accounts.
"Decent product, probably not for us"
What do you like best about TrueContext, formerly ProntoForms?
We had many forms used by several different departments, one by the whole organization. The integrations worked well, and once it was set up it was easy to use for our employees.
What do you dislike about TrueContext, formerly ProntoForms?
We were able to find what we needed elsewhere at a much lower cost. Could be that it just wasn't the right product for us, maybe too many features we didn't need that make the steep price worth it for other organizations. Development of forms on the backend could be a little easier; in my opinion, the web interface can be a little clunky.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
Forms with decent data flows and integration, easy to learn low-code development
"Excellent form to keep track of your maintenance items."
What do you like best about TrueContext, formerly ProntoForms?
Quick and easy format to use as a technican. Easy to implement. Was able to help establish a new way to do our PMs. Also as an editer, it is very easy to edit forms and integrate properly to the team. We do use this very frequently as well.
What do you dislike about TrueContext, formerly ProntoForms?
Nothing so far. Maybe how having at default of 2MB for picture adding is a little low.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
Easiness of PM forms. Able to do this on a laptop in one space instead of opening multiple apps like before.
"True Context has been a huge help to our company."
What do you like best about TrueContext, formerly ProntoForms?
It is a real life line connection between our crew in the field and the team in the office. Customer support is fast and accurate.
What do you dislike about TrueContext, formerly ProntoForms?
Not being able to download attachments in bulk from submitted forms. You have to click on each form individually to download them.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
Tru context solves big communication issue between people in the field and the team in the office.
"excellent tool for reporting"
What do you like best about TrueContext, formerly ProntoForms?
friendly and intuitive way to create forms.
possibilities for integration with other systems.
What do you dislike about TrueContext, formerly ProntoForms?
possibility of extracting an Excel database with all submitted reports in a single file.
I did not find a question to calculate the duration in days or months between the start date and the end date.
multi-language feature will be disabled by the company as it generates an additional cost
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
digitization of maintenance forms, integration with ServiceMax.
"An efficient form builder, with room to grow."
What do you like best about TrueContext, formerly ProntoForms?
I like many of the features within the form builder, particularly surrounding the custom actions. Customer support is also very thorough, which is probably the best feature.
What do you dislike about TrueContext, formerly ProntoForms?
I would like to see more customization of user permissions, to accommodate specialized positions that would need access to certain admin functions without having admin/group admin permission.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
TrueContext allows for fast and accurate data entry in the field, and allows for seamless integration with Salesforce.
"Understandable and user friendly."
What do you like best about TrueContext, formerly ProntoForms?
Information is sorted properly and easy to locate and edit. Support for the app is also very quick and efficient.
What do you dislike about TrueContext, formerly ProntoForms?
Information is not updated sometimes and dates the app doesn't let user's enter time properly.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
It's allowing user's to easily enter their time and facilitates the looking of information. For me it allows me to quickly locate users, create accounts, and assist them with log in issues.
"Construction Company that Utilizes 20 Different Custom Prontoforms"
What do you like best about TrueContext, formerly ProntoForms?
It is easy to operate and teach others to operate. Feedback can be used to customize the form for the user immidiately. Able to customize forms for specific tasks and jobs our workplace requires.
What do you dislike about TrueContext, formerly ProntoForms?
Quite Expensive. Can Not Use a Direct Link in the Customer Satisfaction Survey Form.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
Has eliminated almost all paper from our Safety Program. Workers can utilize the app anywhere anywhere, anytime.
"Data Collection Service, but nothing more"
What do you like best about TrueContext, formerly ProntoForms?
Having used multiple systems (TrueContext, iAuditor, Predictive Solutions, eCompliance), the system is the worst of the four. There really isn't much I like about the software. Creating forms is cumbersome. Smart Logic is tedious and works less than 50% of the time as designed, I just hard to come up with anything I like about it.
What do you dislike about TrueContext, formerly ProntoForms?
The software is a data collection service. You have to pay for this service to import into Power BI, so you are in theory paying for two services to get anything useful from the data being collected. Other software available has a decent amount of analytics included in the price that is useable data. TrueContext does not offer this unless you upcharge, however we are on a corporate account with multiple companies, and I have no ability to do this upcharge for myself. The Smart Logic system is broken. The end result (completed reports) is just data that you have to search each inspection to see if anyone has listed items as at-risk or unsafe, which takes a lot of time when you have multiple inspections being completed a day. And if you are just learning PowerBI like I am, you quickly learn that importing what you need into another paid service is a headache. It just makes no sense that you have a data dump that requires another system to digest and give you information. It's a money grab to me on both ends. Advanced Analytics should be available through trueContext.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
There really is no benefit other than collecting data. I have many problems, as mentioned on the first page. Smart Logic, lack of Analytics, it's just not a good system for people that really need to see real time analytics daily in minimal time.
"Great app to boost your business!"
What do you like best about TrueContext, formerly ProntoForms?
You can create any formulary that you can imagine; its flexibility is incredible; you can personalize your formulary or use one of the templates and collect any information.
What do you dislike about TrueContext, formerly ProntoForms?
In the beginning, it could be a little tricky to start creating formularies because it has a lot of options and possibilities of configuration, but you can consult the videos that can help you pass through this adaptation process
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
It helps my organization to make it easier to collect information, solve our customer requirements through our salespeople and have a much shorter response time.
"A good tool to improve your performance"
What do you like best about TrueContext, formerly ProntoForms?
I like the fact that you can create workflows and set alerts by emails when you complete a form, because it saves time and you don't need to do actitivies that don't give value to the process
What do you dislike about TrueContext, formerly ProntoForms?
it would be great if you can set an option where you could download several forms by pdf en the section of "sent forms" at the same time just clicking once.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
We used to do all our work by paper, which is not eco-friendly and also we were exposed to lose important information because we just have them on hand. Also, we had to send emails with the documentation if we needed to share it, which involves a lot of time for each project. All that problems were solved by prontoforms. We're working with you since 4 years and we're happy to see how we improve our performance on field thanks to this usefull tool.
"Pronto Forms / True Context Review"
What do you like best about TrueContext, formerly ProntoForms?
TrueContext will be very useful for the personnel out in the field. We are switching over to TrueContext for quality checksheets and having the forms available on a mobile device will definitely make it easier for field personnel to use. This will help allow field personnel to submit documents periodically, rather than falling behind and having to catch up with multiple outstanding submissions.
As an administrator, learning how to create forms was relatively easy, nothing too complicated. When errors appeared during testing of the forms, I reached out to the customer support and they were always very helpful!
What do you dislike about TrueContext, formerly ProntoForms?
When using Data Sources, I wish there was an easier way to just delete an entire Data Source that you don't want to use (for example, you created an initial data source and applied it to a few forms, then created a second data source that you wish to use instead). I believe that you need to "unlink" all your questions from the original data source before deleting that data source.
Also, when you get errors from testing forms, you will receive error codes. I wish the meaning of each error code was posted somewhere so you could understand what is causing an error. Instead, you may have to reach out to their customer support to figure out the errors.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
Problem: Quality checksheets have been put off and are piling up due to some field personnel not completing them right away.
Solution: Using TrueContext makes it easier for the field personnel to simply take out their phone and quickly complete a quality checksheet as an activity is being completed.
"Very intuitive experience, works very well with some quirks, As well Very Flexible and Customizable"
What do you like best about TrueContext, formerly ProntoForms?
After almost 2 years of daily development and use of ProntoForms integrating it primarily with SalesForce.
I would say that it is very simple and intuitive to get around, principally at the start you can get substantial forms with a lot of flexibility to create a complete data collection.
At the same time the form and reports could get very complex and with some time and a learning curve could achieve very customized outputs like PDFs with a lot of customization.
The outputs/inputs integration has a considerable quantity of built-in destinations and data sources, simplifying the data integration with other systems like Salesforce or Google Docs, etc... with yet the possibility for custom integrations.
Good Version history of the forms with the possibility to make Draft Forms and Deployed Forms in a very good way and the possibility to return to an old version of cloning it just lacks a Diff-like functionality but that's fine if the Deploy message is used to identify version deployment.
In Resume, is very simple to create large forms with lots of integration using out-of-the-box components/destinations/data sources, when at the same time could get very complex and customized being so a very flexible solution making the solution very easy to implement and deploy quickly.
The Support has a reasonable response time too and is very well pleased to make some meetings to know more about the problem in question.
What do you dislike about TrueContext, formerly ProntoForms?
In General, the application is very well made but has some quirks that can cause some difficulties like the constant updates. It's very nice to have new features being implemented but with frequent updates is kinda of difficult to maintain the users and make sure they have the latest version, at the same time the updates are very much retrocompatible.
With the same thing in mind about that number of updates I would like the QA of the application to take a little bit more attention before clearing out some updates, sometimes they get some bugs like some visual alignment off or some features working kinda strangely, and some different behavior on different platforms. usually, they are quickly fixed but could be avoided with some delay in updates for more internal testing. none of them was a breaking one so far.
The Conditional Rules in forms have some limitations on where they can actuate on the form (only on the field below ones used on the condition), that would be great to have a more flexible even more powerful CR on the form but they already can do a lot.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
ProntoForms is being used as a data collection point for field inspection, reporting, and document generation
Is also doing integration with Salesforce for process automation on the data collection and other systems facilitating the like of users.
"TrueContext CARES!"
What do you like best about TrueContext, formerly ProntoForms?
TrueContext's application easy to use, has a friendly user interface, and has the abilty to integrate many other data sources, which is great for users to want to link information to their forms.
However, they really win you over with their stellar customer service. They provide a community site of resources much like Microsoft (a huge company -- which for TrueContext to have is quite impressive) with tutorials, support from users and TrueContext employees alike. I enjoyed chatting with our account manager and their team on what I like/dislike. They obviously care about their users' experince and want to cater to their needs. It's awesome! Keep up the great work.
What do you dislike about TrueContext, formerly ProntoForms?
Obviously could use a few improvements as I think there is always room for small enhancements. Making adding questions easier to forms would be a big complement to their form building capabilites.
What problems is TrueContext, formerly ProntoForms solving and how is that benefiting you?
Paper forms used too much, takes too much time to gather all that information. Haing one form to encapsulate all has helped tremendously.
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