ShopView Review
What is ShopView?
ShopView is a management platform purpose-built for heavy-duty truck and trailer repair shops. Created by former shop owners, it focuses on reducing admin work, improving technician productivity, and accelerating billing. Designed for independent repair shops, fleet maintenance operations, and multi-location businesses, ShopView helps increase billable hours, reduce downtime, and grow shop revenue—often by more than 20%.
The platform makes it easy to create work orders and estimates in under two minutes with pre-built templates and auto-filled data. Technicians and service managers can track job progress in real time, minimizing manual entry errors and speeding up turnaround. Once jobs are completed, work orders convert into invoices instantly, and payments can be processed directly through the system. ShopView integrates with popular accounting software to ensure smooth reconciliation and faster cash flow.
Operational insights are delivered through real-time reporting dashboards that track technician utilization, parts margins, and revenue trends. Its drag-and-drop scheduler helps allocate jobs based on technician skills and availability, while alerting managers to overdue tasks or delays.
ShopView is cloud-based and accessible on any device, making it ideal for mobile repair teams or shops with multiple locations. Each user role—whether owner, manager, tech, or parts coordinator—gets a tailored view to maximize individual efficiency.
In short, ShopView combines scheduling, technician tracking, inventory control, and billing into one easy-to-use platform. Shops using it typically gain over $5,000 in additional monthly billable hours, save 1.5+ hours per day per user, and process work faster with less overhead—all without adding extra staff or complexity.
Overview of ShopView
Overview of ShopView Features
- Work Orders
- Quickly create estimates and work orders, assign jobs, and manage progress through to invoicing—all in one place.
- Technician Time Tracking
- Track every billable minute with easy clock-in/out functionality to maximize technician efficiency.
- Inventory Management
- Automate parts tracking and reordering to keep jobs moving without delays or shortages.
- Customer Communication
- Send real-time updates and approvals to customers, eliminating phone tag and speeding up workflow.
- Payments & Invoicing
- Generate and send invoices, collect payments online, and sync seamlessly with QuickBooks and Interstate Billing Service.
- Reporting & Analytics
- Get real-time insight into shop performance, revenue trends, parts usage, and technician productivity.
- Mobile Access
- Technicians and managers can manage jobs and data from any device—whether in the shop or in the field.
- Customer Portal
- Let customers request service, approve estimates, and pay invoices online via a modern self-service interface.
- Website Integration
- Launch a diesel shop-optimized website connected directly to ShopView to attract customers and boost online visibility.
- AI ShopCoach
- Leverage AI-powered suggestions to avoid errors, improve accuracy, and streamline your shop's workflow.
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